Technology Integration Specialist

Job Description:

The Technology Integration Specialist facilitates the use of technology for university staff and faculty with a focus on consultation and support for STEM. They analyze workflows and specific job needs for departments or individuals and recommend technology solutions. They also provide traditional technical support including hardware and software configuration and equipment replacement. The position is part of the Client Services group within ITS, a customer service-oriented team. They are a team player who thrives in the professional and collegial environment of Information Technology Services (ITS) and helps the entire group to succeed.

ITS is committed to the development of an inclusive environment and we strive to advance diverse perspectives and approaches in carrying out the mission of Washington and Lee University.

Essential Functions

• Consults with faculty and staff in exploring, evaluating, and implementing new equipment and software.
  
  
• Manages the lifecycle of desktop computers and printers within the STEM departments. This will include hardware configuration, imaging, software configuration, deployment, maintaining inventory records, ongoing troubleshooting and repair, and decommissioning.
  
  
• Manages several computers labs, ensuring they are secure and meeting the needs of faculty and students.
  
  
• Works collaboratively with the larger Client Services group and other groups within ITS to plan for the effective delivery of services, troubleshoots issues and resolves problems.
  
  
• Works with the Information Desk staff to respond to help requests in a timely manner and track trends to improve the overall process.
  
  
• Works with other members of the Client Services and Academic Technology groups to provide technology training for the university community.
  
  
• Conducts research about advancements in technology tools and resources to inform decision-making.
  
  
• Leads and/or collaborates on various ITS projects across the university.
  
  
• Provides robust documentation of inventory, procedures and work performed.
  
  
• Additional related duties as assigned.
  
  

Minimum Qualifications:

Bachelor’s degree and at least two years’ experience in a business or technology support environment, preferably in higher education, or a combination of education and experience from which a similar skill set would be obtained. The candidate should have an intense curiosity about information technology, and be motivated to learn new technologies as needed. Must be customer service focused. Demonstrated consultative skills required, please identify such in cover letters. Required technical skills include configuring and supporting the Windows and Mac environments and troubleshooting technological problems. Knowledge of office productivity and e-mail tools is essential. Strong troubleshooting and communication skill are essential. Knowledge of imaging software, imaging processes, and desktop management software is helpful.

Application Instructions:

Cover letter, resume, and names/contact information for three professional references are required. Please submit any required application forms.

Review of applications will begin November 13, 2020. The position will remain open until filled.

External Applicants: Please upload your resume on the Quick Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Add your cover letter to the Resume/CV document upload section at the bottom of the My Experience application page. You will not be able to modify your application after you submit it. The My Experience page is the only opportunity to add your cover letter and supporting document attachments . The online application form requires you provide names and contact information for three professional references.

Current W&L Employees: Apply from your existing Workday account. Click Apply from the Open W&L Jobs report. Update your Education and Job History . Attach your cover letter, resume, and list of three professional references in the appropriate box. Refer to the Job Aid for additional guidance.

Physical Requirements:

• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  
  
• Grasping: Applying pressure to an object with the fingers and palm.
  
  
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  
  
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  
  
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
  
  
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
  
  
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
  
  
• Crouching: Bending the body downward and forward by bending leg and spine.
  
  
• Reaching: Extending hand(s) and arm(s) in any direction.
  
  
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  
  
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  
  
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
  
  

Types of Work:

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Schedule: Monday - Friday, 8:30-4:30

Benefit Eligible

FLSA:

Exempt

Weekly Hours:

35

Minimum Pay:

$54,155.00

Pay commensurate with experience.

Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.

Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.