Student Services Advisors

Laureate Australia
QL, Australia
Salary Not Specified
Oct 22, 2020
Employment Type
Full Time
The Opportunity
Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to theSenior Student Services Advisoryou will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

If you have a passion for helping people, the ability to think on your feet and want to enhance the student experience this role is for you!

We are currently seeking both aStudent Service AdvisorandStudent Administration Advisorto join our incredible, collaborative community at our Fortitude Valley campus in Brisbane

On a typical day in these roles you will:

  • Provide outstanding and consistent customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”
  • Ensure high-quality, accurate and timely processing of all student records or enquiries administered on campus including admissions, enrolment, transcripts and statements of attainment, initiating academic processes, complying with external regulatory requirements and company policies
  • Promote a positive and inclusive attitude, and deliver a friendly community for students and staff
  • Contribute to planning and delivering student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events
  • Collaborate with Success Coaches, Library, Learning and Technology hub and the academic communities in supporting students
  • Respond to student enquiries face to face, with the expectation of continuing customer services through channels such as email and phone

  • These arePermanent Full Timepositions based at ourFortitude ValleyCampus

    Who are you?
    To be successful in theStudent Service Advisor orStudent Administration Advisorpositions you will have:

  • Outstanding customer service and interpersonal skills with positive can-do attitude.
  • Superb team player with the ability to relate to a diverse range of people and cultures.
  • Adaptable and proactive with excellent written and verbal communication skills.
  • Proven organisational skills with an ability to multi-task and meet deadlines while working under pressure.
  • Proficiency in Microsoftapplications;Word, Excel, Outlook, PowerPoint
  • Tertiary qualifications and/or previous work experience within an education environment is highly desirable but not essential.

  • Enthusiastic and creative, you thrive in a dynamic team environment, where every day is different. Given the nature of these full time student facing roles, a successful candidate will need to be resilient and have strong resolution skills.

    Having a passion for people is fundamental in maintaining our campus communities where students are able to approach you with an array of enrolment enquiries in a friendly and supportive environment.

    Who are we?
    Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and weput our people and students at the heart of everything we do. We want you tobe bold,be creative,be good, andbe global.

    Torrens University is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

    We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

  • tuition reduction benefits on a range of courses
  • the ability to purchase additional annual leave

  • Ready to make your difference?
    Join the Torrens University team by clicking“APPLY”now!

    To be considered for this position please address your suitability against the skills and experience in a cover letter and submit along with your CV when applying.

    Closing Date: Thursday 29 October 2020

    Have questions? Send them through to our friendly Talent Acquisition Team at

    Job Reference Number: 3180395

    Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia. Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.