Housing Behavioral Case Manager

California, United States
Salary Not Specified
Oct 23, 2020
Employment Type
Full Time

Job Summary

University Housing Services (UHS) is responsible for the development and management of a comprehensive program for approximately 4,200 residents living in on campus facilities. The program includes the day to day operation of four residence halls housing 2,400 first year students and two apartment complexes housing 1,800 upper division students, graduate students, faculty, and staff.

The Housing Behavioral Case Manager serves as a point for University Housing Services response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident. The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, and training and outreach.

The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up. The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services. Housing Behavioral Case management services include, but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties.

The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to the academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Title IX and Student Conduct and Ethical Development. The Housing Behavioral Case Manager works towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum. The position requires political acumen as it interfaces with the Behavioral Intervention Team, Campus Legal Counsel, President’s Cabinet, students’ families, media, and other key stakeholders.

Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals for concerning behaviors; meeting with students, coordinating responses and services for individuals; and undertaking research on national best practices. The Housing Behavioral Case Manager works closely with key offices to identify and intervene as needed with students whose behavior suggests the need for support services.

This is a position in the CSU - Management Personnel Plan (MPP), and serves at the pleasure of the President. This position will require adherence to University compliance training such as: Conflict of Interest and Ethics, AB 1825 Sexual Harassment Prevention, Information Security, and Injury and Illness Prevention Program. The person hired for this position may be required to complete an outside employment disclosure statement in accordance with Title V of the California Code of Regulations.

Knowledge, Skills & Abilities

  • General knowledge of University Housing and Residential Life procedures and practices related to student services and programs.
  • General knowledge of the personal and social challenges typically encountered by college students.
  • Demonstrated knowledge of theoretical concepts of student development.
  • Demonstrated ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Experience with crisis counseling and mental health interventions.
  • Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters; ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
  • Demonstrated ability to perform complex tasks involving independent judgment, and ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Demonstrated ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
  • Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations.
  • Ability to carry out a variety of professionally complex assignments without detailed instructions.
  • Demonstrated ability to multi-task to support the “One Stop Shop” model of Higher Education Customer Service and coordinate deadlines.
  • Strong oral and written communication skills. Must possess excellent customer service and public relations skills.
  • Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
  • Demonstrated ability to be flexible to changes and frequent interruptions, and to manage multiple tasks at once.
  • Demonstrated experience in operations and systems analysis, statistical and research methods, and ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
  • Ability to understand, interpret, and apply policies and regulations in specific situations to analyze and solve organizational and operating problems related to student and residential community housing needs.
  • Ability to take calls/referrals as required which may include evenings and weekends.
  • Working knowledge of various software applications to include word processing, presentations, spreadsheets, and databases.
  • Ability to complete the Defensive Drivers Training Program provided by the State of California for CSU campuses.

Required Qualifications

  • Bachelor’s Degree
  • 5 years’ progressive Residential Life experience
  • 3 years’ crisis management experience
  • Experience in advising or counseling students, faculty and staff individually, or in a group regarding crisis and mental health concerns

Preferred Qualifications

  • Master’s Degree in Student Affairs, Higher Education Administration, Counseling or related field of study
  • Two years of experience working with students, faculty and staff in behavioral case management in higher education
  • Experience as Licensed Clinical Social Worker or Licensed Professional Clinical Counselor
  • Experience working with a team or a group/s


Classification: Administrator I
Hiring Range: Commensurate with experience

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: October 23, 2020 through November 9, 2020 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: October 23, 2020 (9:00 AM) Pacific Daylight Time
Applications close:

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