Customer Service Representative/Cashier

Wisconsin, United States
Salary Not specified
Oct 23, 2020
Employment Level
Employment Type
Full Time

Customer Service Representative/Cashier
Carroll University

Classification:Support Staff - Part-Time

Reports to:Accounts Receivable Manager

Description:The Customer Service Representative - Cashier will be a primary contact for Business Office customers and should work to maintain a high standard of positive, helpful and friendly service. The position is responsible for assisting students, parents, faculty/ staff in a variety of ways; with the majority of effort focused on student's accounts. The Customer Service Representative will be part of the team that interacts with various departments within the University.

  • Maintain an open awareness surrounding the student, parent, faculty/staff experience in the business office.
  • Interact with students, parents and faculty/staff to provide positive customer service including answering questions, problem solving and processing cash and credit card transactions. Interaction includes in-person, telephone, email and other media.
  • Monitor and facilitate a high standard of Customer Service in the Business Office by collaborating with colleagues to establish benchmarks for service and measuring success.
  • Understand student, faculty/staff transactions involving the business office, including student account functions. Be able to perform transactions accurately, and to work in various automated and manual systems. Examples of student account transactions include payment processing, payment plans, refunds and loan administration.
  • Prepare and send correspondence such as statements, collection letters and IRS form 1098-T's.
  • Open/Close the Business Office, including door security, signage, cash drawers and computer systems at opening and close of business day.
  • Cashier duties include cashing checks, processing petty cash, and check distribution.
  • Order petty cash from the bank and verify funds received from bank.
  • Prepare petty cash requests from various departments.
  • Record and charge accounts for returned checks.
  • Assist with communication from the Business Office, including Business Office website, emails, handbooks, brochures and student orientation.
  • Work closely with the Registrar, Student Financial Aid, Admissions, Student Services, Housing, Food Service, and other university departments to resolve student concerns and provide information.
  • Communicate with Business Office colleagues as appropriate to coordinate transactions.
  • Perform other duties as assigned by Accounts Receivable Manager.

    Education and/or Experience:
  • High School diploma or equivalent required
  • Previous experience with students in a higher education environment
  • Proven finance/accounting/communication skills

    Technology Skills:
  • Proven computer and keyboard skills
  • Experience with software applications
  • Proficient in Microsoft office applications; Word and Excel

    Human Relations Skills:
  • Excellent interpersonal skills
  • Effective telephone etiquette, verbal and written communication skills
  • Ability to work effectively and positively with members of the university's many constituencies
  • Able to maintain confidentiality
  • Able to work and make decisions independently
  • Possess exceptional Customer Service skills, including tact and friendliness
  • Able to multi-task

  • Professional and businesslike demeanor
  • Attention to detail
  • Ability to add, subtract, multiply, and divide.
  • Ability to work occasional weekend hours during student orientation and move-in days

    Physical Demands:
  • Able to sit for extended periods of time
  • Able to lift and carry up to 10 pounds
  • Able to frequently change position, standing and sitting

    Job Number: #2021-067

    Please reference job #2021-067 and submit cover letter and resume to:

    Human Resources
    Carroll University
    100 N. East Avenue
    Waukesha, WI 53186

    Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff. EOE