Specialist VI, Information Technology (Sr. Applications Support Analyst - CRM Technical



Position Details

Requisition Number

S454P

Home Org Name

Provost & VP Academic Affairs

Division Name

Provost and VP Academic Affair

Position Title

Specialist VI, Information Technology (Sr. Applications Support Analyst - CRM Technical Administrator)

Job Class Code

MA14F

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Reporting to the Office of the Provost, the IT Specialist serves as the technical administrator and release manager for the central Salesforce leadership team. This individual participates in the design, configuration, enhancement, and maintenance of university CRM applications. This position provides application support and system administration for applications built on Salesforce. This includes resolution of support cases; problem identification and resolution; deployment and change management; testing and validation; and documentation and training. The IT Specialist is also responsible for managing the release of updates, upgrades, or new features to the production environment using packages or source code commit strategies. This role is involved in all projects within their production org as the ‘gatekeeper’ who manages the flow of releases to production and various stages of testing.

Essential Functions

Responsibilities include but are not limited to the following:
1. Assess business requirements and objectives for the assigned project phases and recommend strategies and tactics to achieve the college’s or business unit needs.
2. Lead and participate in the analysis, design, and development of data structures, integration solutions, and related applications to support Salesforce CRM platform.
3. Be able to estimate scope for development efforts.
4. Provide timely status updates to project leadership.
5. Identify and mitigate risks in process and technology.
6. Support architectural and development guidelines and best practices.
7. Determine and publish release windows and release schedule.
8. Manage sandbox updates via release packages or refresh schedules.
9. Install preview releases of managed package and platform updates into required sandboxes.
10. Plan remediation of customizations if a platform release will deprecate or replace a custom component.
11. Coordinate backlog prioritization and manage User Acceptance Testing sign-off processes with the college or business unit.
12. Produce documentation of all customizations and custom components used to ensure ease of re-evaluation of component impacts from major platform releases.

Education Level

Bachelor’s degree from an accredited institution

Field of Study

No specified discipline required

Years of Experience

Seven (7) or more years

Area of Experience

Experience designing, administering, reporting, and/or analyzing data and data sources to drive
decisions. Experience with a customer relationship management platform and/or experience in developing technical solutions that lead to more efficient processes.

Requirements for Additional Job Levels

Education Level

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Required Knowledge:
Data management knowledge and a solid understanding of the software development life cycle.

Minimum Technology Skills

Minimum Technology Skills:
The candidate must have application development skills, experience with business process mapping and data analysis.

Must have the ability to translate business requirements into forms and workflows.

Minimum License and Certifications

Desired Qualifications

Advanced degree(s) in Computer Science, Management Information Systems, or similar field of study. One or more Salesforce certifications will also be considered.

Salary Grade

36

Salary Range

$59,700 - $99,600

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

10/22/2020

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

http://www.auemployment.com/postings/19727
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Other
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How were you made aware of this opportunity?
    • AU Employment website
    • Employment websites (Indeed, HigherEd Jobs, etc.)
    • Veterans Assistance Services
    • Disability Assistance Services
    • Newspaper
    • Professional Journal
    • Listserv
    • HR email
    • Social Media
    • State Employment Service
    • Walk-in
    • Other
  2. * Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. * Do you have a Bachelor's degree?
    • Yes
    • No
  4. * Do you have 7 years of directly related experience?
    • Yes
    • No
  5. * Please detail your experience designing, administering, reporting, and/or analyzing data and data sources to drive decisions; experience with a customer relationship management platform and/or experience in developing technical solutions that lead to more efficient processes.

    (Open Ended Question)



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