Case Manager

UC San Diego
California, United States
$55,900.00 - $67,900.00
Oct 22, 2020
Employment Level
Employment Type
Full Time

UC San Diego

Case Manager

Filing Deadline: Mon 11/2/2020, thereafter Open Until Filled

Salary Range: $55,900 - $67,900 /year


The Student Affairs Case Manager provides guidance and facilitation to assist students in optimizing their educational experience while minimizing the impact of illness, injury, behavioral changes, and personal distress on students’ academic careers through the coordination of care, interventions, and social support with appropriate referrals, and follow up services within a broad network of campus and community resources. The Case Manager (in collaboration with the Undergraduate Colleges) seeks to provide a safe, welcoming and affirming environment for all students. Under the direction of the Director of Case Management Services (or designee), provides case management and support in collaboration with the College Deans of Student Affairs for students in crisis or students with complex psycho-social needs.


The position provides guidance and support to students in resolving educational and personal challenges that may impede their academic progress. The work produced by this position requires strong knowledge of mental health, student advocacy and crisis management. The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the college community. May oversee professional referrals for both on and off-campus providers, on-going support, outreach, and follow up to undergraduate college community.


The incumbent will provide students solution-focused assessments with information, resources, and support to aid in their academic and personal success. The person will develop services for undergraduate students at UC San Diego, coordinating case management between the Deans of Student Affairs at the undergraduate colleges, Counseling and Psychological Services (CAPS) providers, Student Health Services (SHS) practitioners, Office for Students with Disabilities (OSD) staff, and Residential Life staff.


• Incumbent will be required to serve as emergency on-call case manager on a rotation basis.

• Occasional evenings and weekends may be required for crisis response.



• Bachelor’s degree in social work, education, counseling, psychology or related field or the equivalent combination of education and experience/training required.

• Thorough knowledge of advising and counseling techniques. Demonstrated ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties. Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).

• Thorough knowledge of Student Affairs / Student Life specialization. Solid knowledge of undergraduate and graduate student development theories to explain college student behavior, including psychosocial theories, cognitive/structural theories, and ecological and integrative theories.

• Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Ability with crisis intervention. Commitment to diversity and anti-racist practices.

• Must be able to demonstrate respect and integrate cultural sensitivity when providing services. Cultural competency as evidenced by a strong record of advocacy for the needs of the underserved populations.

• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.

• Abilities in project management, problem identification and reasoning skills. Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.

• Strong organizational skills as well as strong verbal, written, and interpersonal communication skills. Skilled in effectively conveying information to individuals at various organizational levels.

• Ability to compose clear, grammatically correct, well-constructed correspondence, reports, and informational materials. Ability to research, write analytical reports, and make presentations on issues related to students and student behavior.

• Ability to speak formally and informally and make prepared and extemporaneous presentations to individuals and groups in order to provide information, explain procedures, investigate facts, and persuade others.

• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.

• Strong knowledge of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

• Working knowledge of computer applications including word-processing, spreadsheet, presentation, and electronic mail applications, in order to perform all administrative responsibilities associated with the position. Experience with electronic record keeping and database software.

• Extensive knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).

• Direct experience providing advocacy and support for underrepresented students in a higher education setting.



• Bilingual: Skill in communicating in Spanish and/or Mandarin in verbal, written, and electronic communication.

• Knowledge of available mental health, health, and support resources in the broader San Diego County and Southern California area that can assist students in meeting their psychosocial needs.

• Previous experience working in Student Affairs at a Minority Serving Institution

• Master's Degree in education, psychology, social work, counseling, or related field from an accredited institution, and one to three (1 - 3) years of post-Master's work experience in a field such as counseling, student personnel services in a higher education setting, or the equivalent combination of education and experience.



• Background check required.

• Occasional evenings and weekends may be required for crisis response.

• Required to serve as emergency on-call case manager on a rotation basis.

• The position has been identified as "mandated reporter" under the California Child Abuse and Neglect Reporting Act ("CANRA"), which requires professionals to report known or suspected instances of child abuse or neglect to law enforcement

• Cover letter is required along with the online application and resume.




The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: