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Customer Service Representative

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Oct 21, 2020

Specific Duties & Responsibilities

The Customer Service representative will provide excellent customer service to clients and customers. This front line position is the main contact point for the Press for retail, wholesale and general customers when ordering books. This position is an interactive, operational part of the Press. The primary duties and responsibilities of the job include:

  • Process incoming order requests.
  • Process credit requests.
  • Process payments.
  • Process returns.
  • Answer telephone and e-mail inquiries.
  • Handle customer order problems and work with and through the customer to resolve any issues.
  • Document customer contact and issues.
  • Respond to client requests.
  • Interact with retail stores, wholesalers, college professors, clients, authors and the general public.
  • Assist with reporting to clients.
  • Other duties as assigned.

Minimum Qualifications(Required)

  • High School/GED
  • Two (2) years of customer service and data entry experience
  • Additional education beyond high school/GED may substitute for some experience

* JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred Qualifications

  • Specialized database skills, call center, and publishing industry knowledge a plus.
  • Preference is to have four (4) or more years customer service experience in a data entry or call center environment.

Special Knowledge, Skills, and Abilities

  • PC and database knowledge, MS Office (particularly Excel & Outlook), and general bookkeeping necessary.
  • The ability to communicate well orally and in written form is essential.

Classified Title: Customer Service Representative
Working Title: Customer Service Representative ​​​​​
Role/Level/Range: ATO 37.5/02/OC
Starting Hourly Pay Rate Range:$13.36 - $18.41 per hour
Employee group: Full Time
Schedule:Monday - Friday, 8:30 am - 5 pm / 37.5 hrs per week
Exempt Status: Non-Exempt
Location:01-MD:Homewood Campus
Department name: 10000133-HFS Fulfillment
Personnel area: Academic and Business Centers

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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