Student Affairs Systems Specialist, Central Services
Under the supervision of the Vice President of Student Affairs, the Student Affairs Systems Specialist is a primary point of contact for technical support of central multi-user administrative applications. The Student Affairs Systems Specialist will perform primary and secondary technical problem identification, analysis, and resolution. This includes troubleshooting applications and software for all internal customers and is responsible for assisting the software developers in testing software updates and new applications systems. Technical support duties may include implementing automated solutions for manual processes, project managing technology enhancements, initiate requests for system enhancements and changes to business procedures where applicable. This position monitors the performance of system modules; collaborates with applications services staff; tests modifications/enhancements; assesses, troubleshoots, and documents system-processing issues.
Typically, the position works with direct supervision while interacting with the IT Service Desk staff and members of the application development team in gaining insight to business processes, terminology and best practices which prove helpful in problem identification and resolution. This position will work from the Central Service office or other approved CMC location.
View/download job description including hiring salary range: Student Affairs Systems Specialist
Pre-Requisites for the Position (Qualifications Standards)
Education and experience sufficient for the rigors of the position. Examples may include a Bachelor’s Degree and two years related experience, or equivalent education and experience that will provide the necessary knowledge, skill and abilities to perform the functions of the position.
Special Skills or abilities directly applicable to the position: Preferred experience with Colleague or other
Student Management Systems; knowledge of Microsoft Office, knowledge of computer information systems; proven experience with troubleshooting principles, methodologies and issue resolution techniques. Excellent written, oral, interpersonal and presentation skills. Knowledge of the logic of computer applications and demonstrated ability to apply this knowledge to solve routine, extraordinary, and complex office problems.
Applicants must demonstrate a commitment to working in a culturally competent environment and the ability to effectively work with students, employees, and community members having diverse backgrounds.
Bilingual (English/Spanish) or conversational language abilities are preferred.
To Apply: Please submit the required letter of interest, resume, and list of three professional references. CMC is an EOE committed to diversifying its workforce.
External Applicants: Apply Online
Internal Applicants: Please proceed to the HR page of Basecamp for instructions on applying for a full time position as an internal applicant.
Review of application material will begin October 30, 2020.
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