Counselor, Student Financial Services

Location
Missouri, United States
Salary
Salary Not Specified
Posted
Oct 22, 2020
Employment Type
Full Time
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JOB TITLE SUMMARY

Job Title: Counselor, Student Financial Services

Department: Enrollment Management

Evaluation Group: Staff

FLSA Status: Exempt

Starting Salary: $ 35,777.00

Reports To: Assistant Director, Student Financial Services Counseling

Positions Supervised: N/A

Job Summary

The counselor for student financial services is responsible for organizing financial aid and payment methods for students and families. This position provides outstanding customer service and counseling while ensuring students and families complete requirements to satisfy their financial obligations.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities

  • Counsels students and parents regarding all financing opportunities, including scholarships, grants, loans, student employment, financial liabilities and other payment options
  • Identifies necessary financial aid changes, as well as fee adjustments, based on enrollment fluctuations, etc.
  • Follows up with students to ensure timely and accurate bill payment
  • Works with students to resolve unpaid balances
  • Awards financial aid as needed
  • Participates in high school recruiting events and presentations


Service Orientation

  • Works with students and families to troubleshoot financial aid and payment issues


Communication, Collaboration and Teamwork

  • Reviews, sends and tracks timely and accurate communications
  • Coordinates student follow-up communications after aid changes and billing updates
  • Works with internal and external constituents to resolve aid processing, certification and disbursement issues


Planning, Organizing and Accountability

  • Participates in workshops and professional development within the Student Financial Services (SFS) team and with external agencies
  • Assists in the preparation and maintenance of student files


Initiative, Problem Solving and Decision Making

  • Offers ideas and suggestions for improving student financial counseling experiences


University Mission

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence


Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree
  • Minimum of 1 year of experience in financial aid or student accounts receivables
  • Experience with student financial services model preferred


Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Ability to coordinate with other departments
  • Strong interpersonal skills and ability to communicate effectively with faculty, staff and students
  • Strong public speaking skills
  • Highly organized with the ability to participate in multiple projects simultaneously
  • Strong professional integrity and ability to maintain strict confidentiality
  • Ability to use good judgment and think critically
  • Knowledge of general office software, particularly Microsoft Office Suite and financial aid proprietary applications (Workday, Common Origination and Disbursement [COD], EDExpress and National Student Loan Data System [NSLDS])


Work Environment – Environmental or atmospheric conditions commonly associated with the performance this job’s functions.

  • General office setting


Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work effectively at a computer for up to eight hours daily
  • Adequately mobile to attend meetings and events throughout campus
  • Regular attendance is a necessary and essential function


Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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