Senior Director of Enrollment Services Operations

Requisition ID: req3041

Job Title: Senior Director of Enrollment Services Operations

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Administrator/Executive/Manager

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation Range: Commensurate with Experience

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The senior director of Enrollment Services Operations (ESO) directs and manages all processing operations and systems support for Enrollment Services. ESO is an integrated services area, performing functions often delivered by separate processing and systems functions embedded in the offices of admission, financial aid, and records and registration/registrar at many other institutions.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Leadership, Strategic Planning, Delegation & Empowerment, Collaboration, Business Acumen, Decision Making

ESSENTIAL JOB FUNCTIONS

Vision & Strategy Alignment

The Senior Director provides leadership, vision and strategic direction for the Enrollment Services Operations department and collaborates with other leadership in Enrollment Services to develop and implement cross-departmental initiatives in accordance with College mission and vision, and leads initiatives. Establishes strategic goals and objectives for the department. Represents Enrollment Management and Student Services (EMSS) on the Enterprise System Steering Committee. Recommends approval of College-wide projects. Serves as Project Sponsor for EMSS projects. Provides direction for continuous assessment and improvements for business processes intended to improve the student experience and realizes gains in efficiency and accuracy. The senior director is responsible for oversight of all enrollment-related communications to admitted and enrolled students.

Operational Leadership

The senior director leads a team of three assistant directors (who in turn lead a combined team of more than twenty total employees) to manage department operations, which includes Integrated Processing (with one assistant director overseeing record and registration processing and another overseeing financial aid processing) and Integrated Systems. Supervises the ESO leadership team in performance of job duties and responsibilities. Assigns and delegates tasks, provides direction, resolves work problems, communicates job expectations, leads goal setting and performance evaluations, devises professional growth development opportunities, and recommends pay increases and promotional opportunities; interprets, explains, implements and enforces College policies.

Fiscal & Administrative

Prepares, monitors, controls, and ensures compliance with department budget. Monitors, verifies and reconciles revenue and expenditure of budgeted funds. Keeps secure and accurate records. Maintains required documentation, including contract, status reports, staffing reports, budget information, and other data. Works directly with the Director of Financial Aid to ensure compliance for all financial processes and systems support. Recommends policy and process changes accordingly. Maintains confidentiality of student and personnel records, and maintains personnel files, financial data, and other sensitive information.

Other duties as assigned.

Other Duties and Responsibilities

Manages multiple assignments of varying complexity while meeting federal grant as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Usual Physical Requirements

The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.

Knowledge, Skills and Abilities: Knowledge of: federal and state financial aid regulations, higher education records and registration administration, student recruitment support operations, higher education operations systems (particularly enterprise-wide student information systems and recruitment/outreach-oriented CRM systems), and budget management and administration. Skill in: effective leadership practices, excellent verbal and written communication, motivational, and presentation skills; project management; planning and organization; working within a budget; data preparation and data analysis; software usage including office suite applications; proficiency in data presentation software for creation, publication or presentation of graphics and tables; customer service; conflict resolution. Ability to: apply management principles to practical situations within a single department or functional area; manage and accomplish results through delegation of accountability and responsibility to management staff; strategically analyze enrollment and financial data; develop and maintain effective working relationships with College associates and general public; maintain confidential and sensitive information; manage multiple assignments at once; provide administrative input and oversight; demonstrate flexibility; effectively work with persons of varying cultures and diversity.

Minimum Qualifications:

Master’s Degree in Education, Administration, Student Personnel, or a closely related field with at least five years' progressively responsible experience in financial aid administration or an appropriate combination of related education and experiences. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).