Vice President of Student Services

California, United States
Salary Not specified
Oct 21, 2020
Employment Level
Employment Type
Full Time

The Reach Institute for School Leadership is a non-profit graduate school of education, founded in 2004 with credential programs beginning in 2007. Reach was designed to meet the needs of educators learning complex skills while on-the-job and in challenging environments. Reach Institute for School Leadership will become Reach University, an institution of higher education, in Fall 2020 and expand its post-secondary education and training program offerings.

The BA in Global Education, launched in Fall 2020, is a program of study designed to support the future educator. The degree course of study blends foundational coursework in child and adolescent development with an array of general education courses focused on math, science, humanities, and English. Courses build upon each other and create a scaffolded learning experience that blends theory and practice. As a “developmental” undergraduate program, we believe all students have the ability to become successful students and high-impact educators with the appropriate support and focus on skill and competency building.

A core part of the BA degree is the placement and apprenticeship experience. Students are required to work with children in an educational setting from the beginning of their time in the program until graduation. These practical work experiences allow for breadth of learning, deep learning and professional development. Students are able to develop a contextual understanding of the teaching and learning process as they apply the skills gained during their course of study in a classroom setting.

Courses use distance education, synchronous and asynchronous engagements, to allow for dynamic and reflective interactions among students and faculty. The Oxford Tutorial method is also employed to support students to make micro and macro-level connections between real-life issues and course material.  Students are challenged to go beyond rote memorization and are encouraged to think critically about themselves, their community and the world.

Job Description:

The Vice President of Student Services (VP) is the chief student services officer of the University and reports directly to the Provost. The VP has overall responsibility for providing leadership, management, and supervision for staff and programs in the student services and admissions and enrollment departments, including student advising and support services, financial aid, enrollment, and retention. In the first year, the VP will be responsible for establishing all aspects of the University’s Student Services programs and functions.

Essential Responsibilities:

Ensure the University provides a comprehensive array of student services, student development programs focused on student success, and enrollment management programs, including, but not limited to, admissions, advising, health and wellness, recruiting and retention, registration and records, student discipline, career planning and placement, services for students with special needs, cultural activities, and other student support services and programs; Create and sustain an environment which promotes respect for students, faculty, and staff and recognizes initiative and excellence; Ensure a student- and learner-centered philosophy and focus for student services initiatives with a clear focus on successful student outcomes including: enrollment, program selection, retention, graduation, placement, and transfer success; recommend organizational structures, personnel and resources to ensure a student-centered / learner-centered environment at all levels; Oversee recruitment and retention of students; support all recruitment activities and promote retention and student success; Oversee university-wide activities related to student due-process / judicial proceedings, including, but not limited to, writing appropriate policies and procedures and conducting investigations and hearings on student judicial matters; Represent the University to various external entities and with outside agencies in matters relating to the University’s student services; Develop and deliver student programs and services that implement the goals of the University; Evaluate and ensure quality of all student services, student development, and enrollment programs and staff Prepares appropriate reports; analyzes and evaluates enrollment and retention data; projects student enrollment and retention data to be used in strategic decision making; Recommend, develop and implement student services policies, procedures and practices which foster and promote student learning and student success, and which support the educational programs of the University; Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees; Oversee the application of the Americans with Disabilities Act to ensure all students have equal access to services; Participates in and supervises the preparation and recommendation of detailed budgets, with cost estimates, for functions supervised. Establishes and maintains budgetary control of functions supervised; Performs all other duties necessary to accomplish the educational objectives of the University and/or as assigned by the President or Provost.  


Reach University offers coursework in-person and through distance education; and is a growing institution with the complexities of a fast-changing organization. To that end, candidates considered for the role of Vice President of Student Services must be motivated self-starters who are open-minded and committed to innovation in higher education. Additionally, they must be willing to engage in critical analysis of all components in service of students. Candidates must also:

Possess Master’s degree or above in higher education, counseling/student services, a teaching discipline aligned with the college’s instructional program, or a closely related field; and, increasingly responsible management and supervisory experience in one or more areas of student services; or an equivalent combination of education and experience; Demonstrate an understanding of, and have a commitment to: Reach University mission and vision; teaching and learning; high academic standards; and, student success; Demonstrate an understanding of and have experience in student recruitment and retention and program management of student-facing services. Demonstrate knowledge and understanding of student development theory and programs; knowledge of student due process policies and judicial procedures; Demonstrate knowledge and understanding of the current issues and trends in student affairs and student development; Demonstrate an understanding of and have experience with the assessment of student learning outcomes in higher education; Possess experience with strategic planning and implementation, resource development and allocation, personnel and faculty development, management, and initiation of change; Possess knowledge and experience with higher education accreditation requirements and processes and unit/credit hours; Demonstrate skill in supervisory practices and techniques; Possess knowledge of mediation and/or conflict resolution strategies and methods; skill in mediating disputes between students, staff and students, staff and students/ parents and community representatives; Have previous experience working with diverse student body populations (e.g., English language learners, students with special needs, students of color, adult students) in diverse settings (e.g., rural or urban schools, out of school programs); Possess excellent oral, written and digital communication skills including strong computer skills and knowledge and skill in use of software systems.  

Position Details:

Status: Permanent, full-time exempt; full benefits Location: Remote and able to work across all U.S. time zones Starting salary: $124,800 Start date: by early January 2021  

Application Instructions:

Please apply at:  Applications will be reviewed on a rolling basis until the position is filled Candidates from historically marginalized and/or underrepresented backgrounds are strongly encouraged to apply