Chief Client Services Officer

Posting Details

Position Title

Chief Client Services Officer

Additional Information

Benefits and Community

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff

Relocation

https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocation

FLSA

Administrative Exemption

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

The Chief Client Services Officer has oversight of the Client Services team within Marketing & Communications. The Chief Client Services Officer is responsible for managing a team of Client Services professionals to ensure the Marketing & Communications division is providing excellent services to the colleges and units within the University and our clients outside of the University.

Minimum Education

Bachelor’s degree from an accredited institution

Minimum Experience

Experience leading a marketing and communications team or a customer service team, with at least three years of professional experience.

Minimum Other

Excellent interpersonal and project management skills; an ability to clearly and persuasively communicate concepts and ideas; proficiency with computer applications common in a communication setting such as Microsoft Office applications, Adobe Acrobat, and project management software/systems.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Master’s degree in communications, marketing, public relations, journalism, project management, business, or related field from an accredited institution.

Preferred Experience

Supervisory experience; at least five years of professional experience in a marketing, public relations, advertising public relations agency, not-for-profit organization, customer service, or university environment.

Preferred Other

Demonstrated mastery of professional project management protocols in marketing and communications production management.

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

Assistant Director of Client Services, Senior Account Strategists; Account Strategists, Client Services Specialist, and student employees.

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

EEO /AA Employer/Veterans/Disabled.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

Department

VP of Marketing and Communications:140010

Department Information

Department Email or Phone Number

nlsherfy@bsu.edu

Duties & Responsibilities

Ranking

1

Job Duty

Under the leadership of the Vice President for Marketing and Communications, serve as a member of the Division of Marketing and Communications leadership team.

Ranking

2

Job Duty

Directly and substantively collaborate with the Vice President for Marketing and Communications and the Division of Marketing and Communications leadership team in the creation, development and promotion of Ball State University marketing and communications.

Ranking

3

Job Duty

Collaboratively develop, amend and monitor compliance with applicable university policies and guidelines; develop and maintain productive relationships with vendors and related on campus divisions/departments; ensure accurate, on- budget, and on-time management and delivery of marketing projects.

Ranking

4

Job Duty

Develop and implement communication plans and strategies for our clients. In addition, lead a team of professionals to implement with excellence the marketing plans for each client within the university.

Ranking

5

Job Duty

Lead and inspire designated account strategist professionals; exercise qualities of servant leadership in anticipating the needs of direct reports and removing barriers to work production. In collaboration with Division leadership and colleagues, cultivate a team culture and cross training/shared responsibilities orientation; identify professional development opportunities that promote an efficient and productive environment with a customer service focus; manage both internal and external division relationships and expectations with a focus on strategic collaboration and responsive, personal and consistent customer service.

Ranking

6

Job Duty

Serve as a system administrator for the division’s project management system. Maintain user access, train new staff and provide ongoing training opportunities and support. Develop and maintain standardized project templates and provide reports and analysis.

Ranking

7

Job Duty

Perform other related duties as assigned by the Vice President for Marketing and Communications.

Posting Number

202000643P

Number of Vacancies

1

Desired Start Date

12/01/2020

Position End Date (if temporary)

Open Date

10/20/2020

Applications Accepted Through Date

11/03/2020

Open Until Filled

No

Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Please convey in your cover letter and/or resume how you meet the minimum qualifications for the vacancy as indicated in this posting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts


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