Chief Client Services Officer
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 20, 2020
View more
- Position Type
- Faculty Positions, Business & Management, Marketing & Sales, Communications, Other Communications, Public Relations & Advertising, Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Public Relations & Marketing (Campus)
- Employment Type
- Full Time
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Job Details
Posting Details
Position Title
Chief Client Services Officer
Additional Information
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Relocation
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocation
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
The Chief Client Services Officer has oversight of the Client Services team within Marketing & Communications. The Chief Client Services Officer is responsible for managing a team of Client Services professionals to ensure the Marketing & Communications division is providing excellent services to the colleges and units within the University and our clients outside of the University.
Minimum Education
Bachelor’s degree from an accredited institution
Minimum Experience
Experience leading a marketing and communications team or a customer service team, with at least three years of professional experience.
Minimum Other
Excellent interpersonal and project management skills; an ability to clearly and persuasively communicate concepts and ideas; proficiency with computer applications common in a communication setting such as Microsoft Office applications, Adobe Acrobat, and project management software/systems.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s degree in communications, marketing, public relations, journalism, project management, business, or related field from an accredited institution.
Preferred Experience
Supervisory experience; at least five years of professional experience in a marketing, public relations, advertising public relations agency, not-for-profit organization, customer service, or university environment.
Preferred Other
Demonstrated mastery of professional project management protocols in marketing and communications production management.
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Assistant Director of Client Services, Senior Account Strategists; Account Strategists, Client Services Specialist, and student employees.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.
EEO /AA Employer/Veterans/Disabled.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
Department
VP of Marketing and Communications:140010
Department Information
Department Email or Phone Number
nlsherfy@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Under the leadership of the Vice President for Marketing and Communications, serve as a member of the Division of Marketing and Communications leadership team.
Ranking
2
Job Duty
Directly and substantively collaborate with the Vice President for Marketing and Communications and the Division of Marketing and Communications leadership team in the creation, development and promotion of Ball State University marketing and communications.
Ranking
3
Job Duty
Collaboratively develop, amend and monitor compliance with applicable university policies and guidelines; develop and maintain productive relationships with vendors and related on campus divisions/departments; ensure accurate, on- budget, and on-time management and delivery of marketing projects.
Ranking
4
Job Duty
Develop and implement communication plans and strategies for our clients. In addition, lead a team of professionals to implement with excellence the marketing plans for each client within the university.
Ranking
5
Job Duty
Lead and inspire designated account strategist professionals; exercise qualities of servant leadership in anticipating the needs of direct reports and removing barriers to work production. In collaboration with Division leadership and colleagues, cultivate a team culture and cross training/shared responsibilities orientation; identify professional development opportunities that promote an efficient and productive environment with a customer service focus; manage both internal and external division relationships and expectations with a focus on strategic collaboration and responsive, personal and consistent customer service.
Ranking
6
Job Duty
Serve as a system administrator for the division’s project management system. Maintain user access, train new staff and provide ongoing training opportunities and support. Develop and maintain standardized project templates and provide reports and analysis.
Ranking
7
Job Duty
Perform other related duties as assigned by the Vice President for Marketing and Communications.
Posting Number
202000643P
Number of Vacancies
1
Desired Start Date
12/01/2020
Position End Date (if temporary)
Open Date
10/20/2020
Applications Accepted Through Date
12/15/2020
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Please convey in your cover letter and/or resume how you meet the minimum qualifications for the vacancy as indicated in this posting.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Title
Chief Client Services Officer
Additional Information
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Relocation
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/working-at-ball-state/relocation
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
The Chief Client Services Officer has oversight of the Client Services team within Marketing & Communications. The Chief Client Services Officer is responsible for managing a team of Client Services professionals to ensure the Marketing & Communications division is providing excellent services to the colleges and units within the University and our clients outside of the University.
Minimum Education
Bachelor’s degree from an accredited institution
Minimum Experience
Experience leading a marketing and communications team or a customer service team, with at least three years of professional experience.
Minimum Other
Excellent interpersonal and project management skills; an ability to clearly and persuasively communicate concepts and ideas; proficiency with computer applications common in a communication setting such as Microsoft Office applications, Adobe Acrobat, and project management software/systems.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s degree in communications, marketing, public relations, journalism, project management, business, or related field from an accredited institution.
Preferred Experience
Supervisory experience; at least five years of professional experience in a marketing, public relations, advertising public relations agency, not-for-profit organization, customer service, or university environment.
Preferred Other
Demonstrated mastery of professional project management protocols in marketing and communications production management.
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Assistant Director of Client Services, Senior Account Strategists; Account Strategists, Client Services Specialist, and student employees.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.
EEO /AA Employer/Veterans/Disabled.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
Department
VP of Marketing and Communications:140010
Department Information
Department Email or Phone Number
nlsherfy@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Under the leadership of the Vice President for Marketing and Communications, serve as a member of the Division of Marketing and Communications leadership team.
Ranking
2
Job Duty
Directly and substantively collaborate with the Vice President for Marketing and Communications and the Division of Marketing and Communications leadership team in the creation, development and promotion of Ball State University marketing and communications.
Ranking
3
Job Duty
Collaboratively develop, amend and monitor compliance with applicable university policies and guidelines; develop and maintain productive relationships with vendors and related on campus divisions/departments; ensure accurate, on- budget, and on-time management and delivery of marketing projects.
Ranking
4
Job Duty
Develop and implement communication plans and strategies for our clients. In addition, lead a team of professionals to implement with excellence the marketing plans for each client within the university.
Ranking
5
Job Duty
Lead and inspire designated account strategist professionals; exercise qualities of servant leadership in anticipating the needs of direct reports and removing barriers to work production. In collaboration with Division leadership and colleagues, cultivate a team culture and cross training/shared responsibilities orientation; identify professional development opportunities that promote an efficient and productive environment with a customer service focus; manage both internal and external division relationships and expectations with a focus on strategic collaboration and responsive, personal and consistent customer service.
Ranking
6
Job Duty
Serve as a system administrator for the division’s project management system. Maintain user access, train new staff and provide ongoing training opportunities and support. Develop and maintain standardized project templates and provide reports and analysis.
Ranking
7
Job Duty
Perform other related duties as assigned by the Vice President for Marketing and Communications.
Posting Number
202000643P
Number of Vacancies
1
Desired Start Date
12/01/2020
Position End Date (if temporary)
Open Date
10/20/2020
Applications Accepted Through Date
12/15/2020
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Please convey in your cover letter and/or resume how you meet the minimum qualifications for the vacancy as indicated in this posting.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Cover Letter
- Resume
- Undergraduate Transcripts
- Master's Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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