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Bennington, Vermont, United States Staff, Recruiter | Heather Edit tags Oct 18

Employer
Bennington College
Location
Vermont, United States
Salary
Salary Not specified
Date posted
Oct 19, 2020

The IT technology team at Bennington strives to provide professional technology solutions, expertise, innovations, partnerships and resources through a secure, vibrant technological landscape. The team partners a range of individuals and offices to create world-class technology solutions for and with the Bennington College Community.

Bennington invites applications for the newly-created IT Customer and Infrastructure Support Manager. The IT Customer and Infrastructure Support Manager will own, optimize, and manage all aspects of public-facing IT Services in Bennington College’s technology stream, including all aspects of Help Desk, classroom technology, and service request fulfillment. The Manager will ensure that all service requests are fulfilled quickly and incidents are resolved efficiently and effectively, and in alignment with SLAs in the IT@Bennington Team’s Service Catalog. The Manager must coordinate with other members of the team to provide outstanding service to students, faculty, and staff. The Manager will facilitate identification and adoption of new technology service models that will enhance Bennington College’s technology resource effectiveness and improve the quality of our lives and experiences through the use of data. The position oversees a staff of two and reports to the Director of Technology.

Bennington serves a diverse student population - inclusive of ethnic/racial minorities, international and global constituents, sexual minorities, and various social classes, among other identities. Our staff and faculty also reflect diverse backgrounds and identities. All employees are expected to be respectful and responsive to these differences in the service of building community that promotes student and employee success. Each individual (faculty, staff and students) will be accountable for upholding these values.  The College’s approach to pluralism and inclusivity—both as fields of inquiry and practice—is to prioritize flexible thought, and to invite the examination of access, value, and power through its institutional policies and areas of study. We encourage applicants from diverse realms of interest, backgrounds, experience, and accomplishment to apply. 

Qualifications

Qualifications include the following:

  • Minimum of 3 years experience in Helpdesk environment, with at least one year of supervisory experience preferred. 
  • Minimum of 3 years experience in classroom technology environment, with at least one year of supervisory experience. 
  • Experience with level-1 design, deployment, and support of networks (wireless & wired).
  • Experience with level-1 design, deployment, and support of systems. 
  • Experience with level-1 design, deployment, and support of classrooms and av equipment. 
  • Strong knowledge of device networking (both hardware and software systems wireless & wired). 
  • Ability to troubleshoot Windows and Mac operating systems and application issues. 
  • Experience with Voice over IP Communication systems administration. 
  • 2 - 4 years experience maintaining and supporting a Windows Active Directory service structure. 
  • Experience with design and support of AWS storage arrays. 
  • Affirmative leader with demonstrated team-building skills and the ability to train and coach direct reports. 
  • Self starter with a proven record of working creatively and independently.
  • Excellent communication and problem solving skills. 
  • Commitment and demonstrated ability to deliver outstanding customer service to a wide network of constituents with varying comfort levels regarding technology. 
  • Detail-oriented and able to take projects from concept to completion with limited oversight. 

Candidates must evidence sound judgment; must handle confidential matters/information with discretion and must be able to successfully and positively interact and communicate with individuals at all levels of the organization.  Candidates must have a demonstrated ability to work independently in a fast-paced environment. The position also requires experience in planning and the ability to work independently in a fast-paced environment; flexibility is a must - candidates must be able to effectively adjust to changing priorities. The position requires successful completion and acceptable results of a background check. 

The College

Bennington College is a small residential liberal arts college in southern Vermont, long distinguished for its progressive approach to higher education. The College was founded in 1932 on the principle of active engagement in learning, which is manifest in individualized plans of study developed by students together with faculty. We serve a diverse student population, and our faculty and staff also reflect diverse backgrounds and identities.  Our aim is to educate students towards self-fulfillment and constructive social purposes, and we believe that equity, diversity, and inclusivity--in community and in curriculum--are vital to achieving those aims.

Nestled at the foot of the Green Mountains in Vermont, the campus consists of approximately 370 acres. The College was named one of ten with the best architecture by Architectural Digest.  From campus, it is a short drive to the cultural offerings of the northern Berkshires in Massachusetts, Albany, New York, and many of Vermont’s top recreational centers. New York City, Boston, and Burlington, Vermont are all within three and a half hours by car.

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