ITS Helpdesk Support - Extra Help


Position Details

Position Type Civil Service -Extra Help Classification Title ITS Helpdesk Support - Extra Help Position's Functional Title ITS Helpdesk Support - Extra Help Position Start Date Position End Date (if temporary) Position Summary

The primary focus of the Support Service Assistant is to help with the Information Technology Services ( ITS ) department’s Covid requirements. Duties will include the cleaning of technology, basic Service Desk duties and tasks. Provide ITS management with updates and reports via various technologies.

Essential Responsibilities
60% Cleaning technology in classrooms and labs to comply with Covid requirements.
30% Assisting the Service Desk team with day to day duties and tasks.
10% Other duties as assigned of which include, but not limited to, participating in the administration of various applications.

Other Responsibilities
• Demonstrates knowledge and good judgment
• Completes miscellaneous clerical functions, research, reports, and memos as requested
• Assists with questions and problems courteously and promptly Competencies
• Reporting functions are completed accurately and timely
• Maintain effective working relations with Company personnel.
• Ensure GSU’s professional reputation is maintained

Minimum Qualifications

Minimum qualifications are a High School Diploma, a basic understanding of computers and the ability to follow directions.

Preferred Qualifications Posting Date 11/16/2020 Closing Date Open Until Filled Yes Posting Number CS0473P Type of Search External Quicklink for Posting http://employment.govst.edu/postings/5585 Employee ID Department Special Instructions to Applicants

This is a temporary assignment which will end when funding or hours is exhausted. Employees in this position performs a variety of duties as assigned by their supervisor and outlined above. Pay rate is $15 per hour

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of References
Optional Documents
  1. Letter of Recommendation
  2. Certification/Professional License
  3. Transcripts
  4. Other
  5. Other2
  6. Other3
  7. Other4
  8. Other5


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