Student Success Specialist

Posting Details

Position Title

Student Success Specialist

Additional Information

The Division of Online and Strategic Learning ( DOSL ) welcomes applications for a Student Success Specialist vacancy. This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs.

Ball State’s online programs routinely rank among the best in the nation. Our undergraduate and graduate degrees have earned top spots among online programs by U.S. News & World Report.

Benefits and Community



Administrative Exemption



Length of Assignment

Full-Time At-Will

Position Function

Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals.

Minimum Education

Master’s degree from an accredited institution.

Minimum Experience

One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration).

Minimum Other

Excellent oral and written communication skills; high degree of commitment to customer service; a strong focus on detail and task completion; highly organized with good analytical skills; competency in the use of word processing, spreadsheets, database, email and internet applications.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Preferred Experience

Direct experience assisting college-level students; additional years of related
experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.

Preferred Other

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised


Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

EEO /AA Employer/Veterans/Disabled.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.


Division of Online & Strategic Learning:173020

Department Information

Department Email or Phone Number

Duties & Responsibilities



Job Duty

Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.



Job Duty

Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements; review students’ prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.



Job Duty

Participate in student recruitment, advising, and other success strategies and programs. Participate as directed with any recruitment travel to off-campus sites for promotional activities. Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.



Job Duty

Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.



Job Duty

Remain current on university policies and procedures affecting student and program success.



Job Duty

Identify, develop, and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.



Job Duty

Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.



Job Duty

Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools: by maintaining an accurate record; assigning and responding to tasks; recording contact notes; utilizing reports and communication plans.



Job Duty

Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.



Job Duty

Seek and perform other duties as assigned.



Job Duty

Maintain regular and predictable attendance.

Posting Number


Number of Vacancies


Desired Start Date


Position End Date (if temporary)

Open Date


Applications Accepted Through Date


Open Until Filled


Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Have you completed a Master's Degree from an accredited College/University?
    • Yes
    • No
  2. * How many completed years of experience have you had working at an institution of Higher Education?

    (Open Ended Question)

  3. * How many completed years of experience have you had working in an online/distance program?

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts

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