Graduate Student Services Administrator

Position Information

University Code 35224 University Title Senior Student Services Specialist 1 University Job Family Student Services ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Graduate Student Services Administrator Position Number 582480 Position Type Staff Job Status Full-Time FLSA Indicator Exempt Employee Group University Employee Department Health Administration Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

We invite applicants to apply for The Graduate Student Services Administrator in the College of Health Professions Department of Health Administration. This position will play a key role in implementing the Department’s Strategic Goals of recruiting and educating engaged students and transforming them into engaged alumni; being nationally renowned thought leaders in the Health Administration field; fostering excellence in teaching; prioritizing faculty and staff satisfaction; and ensuring financial sustainability.

The Graduate Student Services Administrator understands the academic operations involved in higher education and leverages this knowledge to improve program effectiveness through contributions that support an optimal learning environment for graduate and doctoral students. This position serves as the primary coordinator for all student activities from admission to graduation and is responsible for duties such as providing operational support and excellent customer service for the MHA, MSHA, and PhD programs, faculty, and students; coordinating all aspects of the admissions processes for the MHA, MSHA, and PhD programs; collecting and analyzing data for preparation of general statistical reports and developing annual goals and objectives related to student services.

Minimum Hiring Standards

• Bachelor’s degree from an accredited college or university or an equivalent combination of education and experience
• Demonstrated excellence in professional communication skills, including excellent written and oral communication
• Demonstrated excellence in superior customer service skills
• Demonstrated ability to work in a diverse and fast-paced environment and to take initiative
• Proven ability to prioritize work, handle multiple tasks, and meet deadlines
• Positive, helpful, service-oriented attitude
• Ability to apply strong teamwork skills to daily management of tasks and interactions with co-workers
• Demonstrated ability to attend to details
• Ability to self-direct daily activities while at the same time remaining flexible to address the immediate needs of faculty, staff, students or other stakeholders
• Demonstrated ability to handle confidential matters and exercise professional discretion
• Demonstrated ability to independently problem solve using sound judgement
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment, or commitment to do so as a staff member at VCU

Preferred Hiring Standards

• Master’s degree in Education, Business or related field
• Experience in student services in a university setting
• Experience in Canvas, Banner, REDCap, Microsoft suite including Excel, and Google applications

Required Licenses/ Certifications Anticipated Hiring Range $45,000 - $50,000 Application Process/Additional Information Campus MCV Campus Hours/Week 40 hours/week Normal Work Days/Hours Monday - Friday/8:00 am - 5:00 pm Job Open Date 10/15/2020 Posting will close on or before Open Until Filled Yes Job Category Administrative/ Secretarial/ Clerical Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? Yes Sensitive Position No Resource Critical Yes Quick Link Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe your previous experience with processing admissions and providing assistance with student services.

    (Open Ended Question)

  2. * Please provide specific examples of your organizational skills and ability to multi-task in a deadline driven environment.

    (Open Ended Question)

  3. * Describe your understanding of diversity and inclusion and why you feel it is important to this position?

    (Open Ended Question)

  4. * Define superior customer service and share an example of a solution or idea you have implemented in your current (or most recent) position to improve customer service.

    (Open Ended Question)

  5. * Describe your experience collecting and analyzing statistical data and generating reports.

    (Open Ended Question)

Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Other Document
  2. Reference Letter - 1
  3. Reference Letter - 2
  4. Reference Letter - 3

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