Manager, Student Support (Administrator I)
Manager, Student Support (Administrator I)
Job No: 497988
Work Type: Management (MPP)
Location: Dominguez Hills
Categories: MPP, Student Services, At-Will
This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.
This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Conditions of Employment
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Application Deadline & Salary Information
Review of applications will begin 10/29/2020, and the position will remain Open until Filled.
Salary is commensurate with experience.
Under the general direction of the Associate Vice President of Student Affairs/Dean of Students, the Manager Student Support (MSS) will facilitate student access to, and maximize utilization of, University and/or community resources and services from matriculation through graduation. The incumbent will manage a collaborative, comprehensive, and customer service focused approach to implement a plan of care for students in need. The Manager, Student Services will oversee the case management program for sensitive student problems and will assess, evaluate options for care, collaborate with campus partners, facilitate access to resources, and advocate when necessary to help students overcome obstacles. This individual will also supervise the Basic Needs Coordinator and manage Basic Needs resources on campus. This position reports to the Associate Vice President of Student Life/Dean of Students.
Required Education: Bachelor's degree or equivalent in student development, higher education, counseling or counseling psychology, student personal, public administration or closely related field.
Required Experience: Two - five (2-5) years of professional experience years performing student services/case management work requiring experience working with sensitive matters that require providing accommodations and/or referrals
Preferred Education: Masters degree in student development, higher education, counseling or counseling psychology, student personal, public administration or closely related field
Preferred Experience: One - two (1-2) years of managerial experience and spearheading initiatives.
Certification: Valid Driver's License
Required Knowledge, Skills and Abilities:
Knowledge, Skills, and Abilities:
- Incumbent should possess general knowledge of the principles,
practices and trends of the Student Services field
- Counseling, risk assessment and handling crisis
- Knowledge of Federal, State, or Local agencies and
- Knowledge of University guidelines and procedures related to
Student Support Services
- Manage complex and diverse situations
- Supervise and evaluate the work of others
- Counsel and advise students on basic needs and
- Work with campus administrators, faculty, staff and students to
address complex issues and situations
- Demonstrate sensitivity to values of cultural and ethnic
diversity and working in a diverse campus community
- Analyze complex situations accurately and adopt effective
courses of action
- Write detailed reports and documents
- Coordinate interventions and work with students in
- Present, train, and develop workshops
- Train and educate faculty, staff and students on trends and
issues in basic needs and wellness with a focus on proactive
- Interpret and evaluate complex situations brought forward by
faculty, administrators, departments or individuals
- Administer a variety of professionally complex and confidential
assignments without detailed instructions
- Establish and maintain cooperative working relationships with a
variety of departments and individuals
- Organize complex programs and ensure attention to
- Work with students individually and in groups and
- Collaborate with the campus community.
Excellent oral and written skills
Excellent organizational skills, time management skills, and problem-solving skills
Strong critical thinking skills and analytical skills
65% - Case Management
- Oversee the case management program for sensitive student problems, which includes but is not limited to, referrals to community agencies, entitlement programs, and off-campus resources, to ensure continuity of care and access to support.
- Develop and implement a case worker program designed to monitor and address students in distress.
- Research external agencies regarding services for students and establish a partnership with these agencies.
- Liaise with campus providers to address concerns holistically and advocate for support.
- Work closely with academic advisors and all student support departments in the development of sound student support initiatives focused on assessing and providing assistance to sensitive student problems
- Assess and offer direct support to students experiencing and/or causing distress
- Analyze, collect participation data, and report out on program outcomes to leadership.
- Manage staff, conduct performance evaluations, and ensure professional development
- Administer personnel-related matters in compliance with bargaining unit agreements.
- Monitor program budget to effectively manage fiscal resources to meet legal mandates and operational needs.
- Gather and compile appropriate documentation and provide reports with the AVP of Student Life/Dean of Students
- Manage the operation of the Basic Needs Program.
20% - Co-Lead the CARE Team
- Develop, implement and lead the multi-disciplinary CARE Team which evaluates Students of Concern, and executes a coordinated intervention plan.
- Design trainings for staff to recognize and respond appropriately to students of concern.
- Host monthly CARE Committee meetings/trainings
10% - Relationships with Campus Departments
- Meets with and maintains strong and mutually supportive
relationships with various campus departments including but not
limited to: Health and Psychological Services, Academic Affairs,
Campus PD, Multi-Cultural Affairs, Office of Student Life and
5% - Other duties as assigned.
California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce.
California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms, please visit:
Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.
Clery Act crime statistics for CSUDH are available at https://www.csudh.edu/dhpd/clery/crime-stats/ , or by calling University Police at (310) 243-3639. Upon appointment, all candidates must furnish proof of eligibility to work in the U.S.
The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9
Applications Close: Open until filled
To apply, visit: https://careers.csudh.edu/en-us/job/497988/manager-student-support-administrator-i