Membership & Development Associate, KNAU #605093

Job Description

The Membership & Development Associate at KNAU manages the renewal and retention of members of KNAU, while also acquiring new members using a variety of methods (direct mail, on-air, outreach and online) and plays a major role in the planning and execution of the station’s fundraising drives.

Main Duties

Donor Relations: 35% of time

Work with the Director of Development to thank and assist members on a regular basis
Serve as the first point of contact for donors via phone and email regarding gift inquiries, personal information updates, and information on ways to support KNAU;
Provide ongoing stewardship for Sustaining Members through emails, notes cards, , thank-you gifts and other methods;
Follow up with Sustaining Members regarding credit card issues using direct mail, email and phone correspondence on a weekly basis;
Work with the NAU Foundation to ensure donors are properly acknowledged and receive tax receipts;
Coordinate the selection, design and ordering of thank-you gifts, and manage the thank-you gift fulfillment process;
Manage and coordinate Pledge Drive(s);
Maintain and grow an active on-line donor community;
Evaluate and implement new methods for donor relations.

Gift Processing: 30% of time

Process and batch all donations and Underwriting payments (web, credit card, check) using established NAU systems and protocols

Direct Mail Manager: 15% of time

Work with the Director of Development to acquire, renew and retain members using direct mail methods
Create and manage successful quarterly mailing appeals for existing members;
Augment direct mail appeals with email and social media strategies, as well as acquisition mailings;
Work with the NAU Foundation to manage and request information in donor/prospect database;
Analyze and segment data lists for lapsed and current members, and assign ask strings;
Analyze and evaluate the success of direct mail strategies and segmentation, and generate performance data as needed;
Coordinate with NAU Printing Services for timely execution of quarterly mailings;
Develop new acquisition methods (on-air, online);
Maintain and grow sustaining member program;

Outreach: 10% of time

Work with Development Director to develop strategies for representing KNAU in the community and recruiting new listeners and members through community outreach.
Provide station information to potential and existing listeners;
Partner with other community organizations;
Collaborate with KNAU staff to ensure website content and layout is engaging and up to date; design website graphics and content as needed.
Maintain and grow an active online community;
Design and distribute a weekly e-newsletter, and analyze open-rate and click-through trends;
Design print ads and other graphics to appear in newspapers, program brochures, and marketing materials as needed;
Assist with special events as needed.

Office Administration: 5% of the time

Coordinate calls and emails to various departments
Maintain and order office supplies
Mail donor gift acknowledgement letters and thank you gifts
Design and order nametags and business cards
Order stationary supplies

Other duties as assigned: 5% of time

Minimum Qualifications

Bachelor’s degree or equivalent and two years’ experience in membership, development or sales;
Three years’ experience in fund raising and computerized membership systems;
Any equivalent combination of experience, training and/or education

Preferred Qualifications

Ellucian Advance Database Management
Email marketing software (iModules)
Nonprofit experience, particularly in a membership organization
Familiarity with public radio

How to Apply

To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on line at http://nau.edu/human-resources/ or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Affirmative Action Office at 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.