Student Support Technician



Posting Job Title

Student Support Technician

Department

Finance and Administrative Services

Position Type

Part-time Temporary

Number of openings

8

Job Summary

The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process.

Required Qualifications

• Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester.
• Strong problem solving/troubleshooting skills
• Familiarity in Microsoft Office software

Preferred Qualifications

• Customer support experience
• Technical writing experience
• Previous experience with a support ticketing system is valuable but not necessary

Required application documents

Please submit a resume and cover letter with the application.

Hours per Week

12

Work Hours/Days

Monday - Saturday, hours vary between 7:30a.m. - 7:00p.m.

Salary Grade Level

LVL1

Salary

$11.46 per hour

Location

Overland Park Main Campus

Disclosures

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of race, color, age, sex, religion, marital status, national origin, disability, veteran's status, sexual orientation, gender identity, genetic information or other factors which cannot be lawfully considered, to the extent specified by applicable federal and state laws.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.

Advertised: 15 Oct 2020 Central Daylight Time
Applications close: 30 Oct 2020 Central Daylight Time

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