Senior Student Services Advisor

The Opportunity
Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to theCampus Directoryou will join a team of passionate staff who are playing their part in making sure that we are providing an outstanding experience for our students.

If you have a passion for helping people, the ability to think on your feet and want to enhance the student experience this role is for you!

We are currently seeking aSenior Student Services Advisorto join our incredible, collaborative community at our Flinders St Campus in the heart of Melbourne CBD.

On a typical day in this role you will:

  • Supervise a small team of Student Services Advisers and oversee, where applicable, compliance with Torrens University and legislative policies
  • Ensure that outstanding customer service is provided to staff, students, prospective students and the broader campus community via a “one-stop-shop”
  • Plan and deliver student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events, working with the Success Coaches, Library, Learning and Technology hub and the academic community
  • Develop engaging, timely and relevant campus content for each study period, via campus portals, publications, social, digital and local campaigns
  • Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required

  • This is aPermanent Full Timeposition based at ourFlinders StCampus

    Who are you?
    To be successful in the SeniorStudent Service Advisorposition you will have:

  • Outstanding customer service and interpersonal skills with positive can-do attitude
  • Experience in managing a team and tracking tasks to ensure service delivery and continuous improvement
  • Superb team player with the ability to relate to a diverse range of people and cultures
  • Adaptable and proactive with excellent written and verbal communication skills
  • Proven organisational skills with an ability to multi-task and meet deadlines while working under pressure
  • Proficiency in Microsoftapplications;Word, Excel, Outlook, PowerPoint
  • Tertiary qualifications and/or previous work experience within an education environment is highly desirable but not essential

  • Enthusiastic and creative, you thrive in a dynamic team environment, where every day is different. Given the nature of this full time student facing role, a successful candidate will need to be resilient and have strong resolution skills.

    Having a passion for people is fundamental in maintaining our campus communities where students are able to approach you with an array of enrolment enquiries in a friendly and supportive environment.

    Who are we?
    Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and weput our people and students at the heart of everything we do. We want you tobe bold,be creative,be good, andbe global.

    Torrens University is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

    We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

  • tuition reduction benefits on a range of courses
  • Here For Good Day – an annual day of leave for you to give back to your community
  • the ability to purchase additional annual leave

  • Ready to make your difference?
    Join the Torrens University team by clicking“APPLY”now!

    To be considered for this position please address your suitability against the skills and experience in a cover letter and submit along with your CV when applying.

    Closing Date: Wednesday 21 October 2020

    Have questions? Send them through to our friendly Talent Acquisition Team at

    Job Reference Number: 3175771

    Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia. Laureate Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.