IT Training & Communication/Development Specialist

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

Who we are

The Department of Information Technology (DoIT) contributes to Texas A&M’s student learning and development by providing specialized and dependable technology solutions for student affairs professionals across the division’s 17 departments. We aspire to be the IT partner of choice for our customers by leveraging our unique knowledge of student affairs, IT service management, and Business integrations to provide exceptional business value to customers.

What we want

We’re looking for someone passionate and energetic to support Business Relationship Management efforts within the Division of Student Affairs staff to enable programmatic and engagement efforts through communication, collaboration, alignment, and IT service delivery. This position will work closely with department leaders and IT Teams to collaborate on service delivery, project completion, and strategy, and will also create and disseminate training materials and curriculum, website content, and customer communication and correspondence on behalf of the Department of IT. If you have love working with a diverse group of people and varied lines of business, have excellent interpersonal, written, and oral communication skills, and have strong planning, time management and organizational skills, you’re a strong candidate and we’d love to hear from you!

The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What You Need To Know

COVID-19 information:  Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible.  Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing.  Departments will provide the procedures to be followed at each step of the recruiting process.

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• Two years of related experience IT Support, Training, and Customer Communication

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications
• Ability to multitask and work cooperatively with others
• Excellent written communication, analytical, interpersonal, and organizational skills

Responsibilities:

Training

• Designs and conducts training and development programs to improve individual and organizational performance. May analyze training needs
• Assesses training needs through surveys, interviews with employees, focus groups, or consultation with managers, or customer representatives
• Designs, plans, organizes, or directs orientation and training programs for employees or customers
• Offers specific training programs to help staff maintain or improve skills related to the use of technology
• Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or presentations
• Obtains, organizes, or develops training procedure manuals, guides, or course materials, such as handouts or visual materials
• Monitors, evaluates, or records training activities or program effectiveness to include progress reports
• Evaluates existing training programs and materials
• Develops alternative training methods if expected improvements are not seen
• Evaluates modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts
• Attends meetings or seminars to obtain information for use in training programs or to inform management of training program status
• Selects and assigns presenters to conduct training

Communication

• Develops content and publishes internal and external communication
• Communicates through the Department of Information Technology website on key initiatives and training resources available to division staff
• Fosters and maintains a positive relationship with other departments and personnel that will assist in the development, funding, promotion, and/or public relations of the Department of IT
• Demonstrates customer service by responding to customer inquiries, resolving, and communicating resolution in a timely fashion

Relationship Management

• Assists in business value realization and optimization through consultancy, business case development, communication, and identifying value opportunities
• Assists DoIT teams with project and initiative progress, including consistent and effective communication and issue escalation
• Educates DSA business partners on Information Technology processes, roles, and capabilities
• Identifies opportunities for continuous improvements and technology solutions across DSA business partners
• Liaises with DSA business partners to ensure successful introduction of new solutions, technologies, and applications to enable business processes
• Provides guidance to DSA Business partners on technology purchases

Business Analysis

• Assists in developing Business Cases for new projects
• Discovers project opportunities and their overall concept, scope, sponsorship and value opportunity
• Partners with IT internal/external suppliers to search for adequate solutions to IT needs
• Ensures work is accurate and in compliance. 

Departmental Objectives

• Represents the department on appropriate committees or meetings dedicated to solving mutual problems, exchanging information and improving services
• Supports the success and objectives of the Department of IT
• Participates in training and professional development sessions
• Provides on-call support on nights and weekends as needed
• Completes reports and summaries for management and/or users including status reports, problem reports, project/progress summaries and utilization reports

Other

• Performs other duties as assigned

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

 

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

 

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.