Tier 2 Technical Support Analyst, #29826
St. Charles Community College is located just west of St. Louis, nestled in the heart of growing St. Charles County. Established in 1986, SCC is a public, comprehensive two-year community college offering associate degrees and certificate programs in the arts, business, sciences and career-technical fields. SCC also provides workforce training and community-based personal and professional development as well as cultural, recreational and entertainment opportunities. We are seeking a full-time Tier 2 Technical Support Analyst who will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the main campus and off-site location(s). Full-time staff benefits:
- Employer credit applied towards medical, dental, and vision insurance and much more!
- Generous paid time off: vacation, sick, personal days, and college recognized holidays
- Participation in the Public Education Employee Retirement System (PEERS)
- Tuition waiver and reimbursement
Meets with users
and determine specifications and network configurations needed for
new and existing software. Provides instructional and technical
support to staff, faculty, and students for computers, AV needs,
and printing and other miscellaneous hardware and software.
information (specifications compared to the workstations and
network it will be installed on) and works with the vendor to
resolve any technical issues. Deploys images and reviews special
policies or permissions that need to be setup. Works directly with
the user to resolve computer and network support needs. Verifies
software license information. Analyzes software to determine if
installation will be on a network or standalone.
troubleshoots printers, scanners, fax/copiers, and ensures
connectivity to the network by proper configuration.
documentation for our records and create any needed user
documentation. Documents technical procedures for reporting and
training. Trains technology support staff, as needed.
of software on new operating systems. Sets up a testing environment
with the requested software to ensure software will run properly.
Researches and recommends new versions of software or other
compatible software for the user.
Technology Support Technician's Level I.
audio/visual equipment maintenance. Sets up audio/visual equipment
such as video camera, audio amplifiers, and computers, along with
slide, video and overhead projectors. Assists with the operation
and maintenance of interactive video classrooms. Duplicates video
materials. Videotape campus activities.
instruction for faculty, staff and community. Provides
recommendations concerning instructional material (e.g. replacement
or new audio/visual equipment) to the AV Project Coordinator or
Director of Technology Support.
audio/visual equipment, including projectors, recorders, satellite
dishes, data projectors, distribution amplifiers, cameras,
mixer/editor; photography equipment; overhead, slide and 16mm
projectors; personal computer. Installs projectors including
pulling cable, and other miscellaneous functions.
video production activities for SCC including planning, shooting
and editing all video productions. Manages the TV Studio and
assists faculty with classroom activities, including instructional
sessions with studio equipment (switcher, teleprompter, cameras,
Complies with IT
procedure for reporting child pornography on SCC equipment.
from two-year College; or four years related experience and/or
training; or equivalent combination of education and
deploying software to computers using SCCM, loading software, and
basic hardware knowledge. Experience with PowerShell is preferred.
Technical knowledge of a Windows and Mac operating system
preferred. Knowledge of Active Directory preferred.
Microsoft Windows Server environment including Active Directory,
group policies, and permissions. Experience with audiovisual
technology; including projectors, video equipment, Smartboards and
document cameras preferred. Experience documenting standard
operating procedures, processes, and other administrative
functions. Self-motivated, task oriented, focused on resolving
issues, and ability to function with minimal supervision.
Conceptual knowledge of network and physical security principles.
Effective working in a team and as an individual contributor.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.