Scheduling Specialist III

Texas, United States
Salary Not Specified
Oct 14, 2020
Employment Type
Full Time

Job Purpose

The scheduling specialist is responsible for making and scheduling patient appointments in an efficient and timely manner and routes calls to appropriate staff members.

Job Duties
  • Schedules, reschedules, and coordinates, patient appointments.
  • Schedules follow up appointments and treatment plans.
  • Triages potential new patients by working with internal algorithms and clinical staff.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Registers patients in Epic system.
  • Verifies insurance for new and established patients.
  • May greet patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Calls patients to remind them of their appointments.

Minimum Qualifications
  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications
  • Three (3) plus years of EPIC experience or in BCM scheduling
  • Excellent customer service experience
  • If bilingual then must past bilingual test provided by college
  • Decision making skill set

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.


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