Spec IV, Info Tech (Business Analyst - Data Manager and Salesforce Power User)

Location
Alabama, United States
Salary
Salary Not Specified
Posted
Oct 14, 2020
Employment Type
Full Time


Position Details

Requisition Number

S461P

Home Org Name

College of Business Operating

Division Name

College of Business

Position Title

Spec IV, Info Tech (Business Analyst - Data Manager and Salesforce Power User)

Job Class Code

MA14D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The Harbert College of Business (HCoB) Graduate & International Programs is seeking to hire a Spec IV, Info Tech (Business Analyst – Data Manager and Salesforce Power User). The position will coordinate and manage data reporting efforts and design workflows to effectively and efficiently manage data from multiple sources (e.g., applicant leads, applicants, students, alumni, faculty, and corporate recruiters) toward the purpose of conducting studies and providing analyses for reports and decision-making guidance.

Essential Functions

Specifically, this position will…
1. Perform technical and workflow design, implementation, and maintenance for data collection, cleaning, analysis, visualizing, and reporting within the College’s graduate and international programs.
2. Collaborate with others to develop, maintain, and enhance the data dictionary used throughout the College.
3. Create and map Qualtrics surveys (including graduation surveys) to Salesforce.
4. Retrieve and analyze information to support both regular and ad hoc studies relating to graduate and international programs and enrollment management. Perform data analyses to allow insight for decision-making. Design and create reports and visuals for dashboards and reports.
5. Collaborate with program directors, college data analyst and university institutional research to complete graduate-level surveys for external ranking organizations.
6. Provide assistance, training, and support to approximately 20 Salesforce users in Graduate Programs and help onboard new users. Meet with program stakeholders regularly to assess ways to automate or streamline data processes.
7. Research new applications and conduct User Application Testing to determine benefits to the program. Evaluate and share information on new data product (e.g., Salesforce) enhancements.
8. Manage student-facing or alumni facing Salesforce communities, update material and user interfaces.
9. Help create segmented email campaigns for marketing.
10. Collect data from multiple sources to analyze, validate, and disseminate data to create internal reports and dashboards and respond to external ranking questionnaires.
11. Successful candidates must achieve Salesforce Administrator certification within one year of hire date.
12. Developing and documenting business requirements, design specifications, use cases, and test cases.
13. Demonstrate strong customer service orientation.
14. Other duties as assigned.

Education Level

High school diploma or equivalent

Field of Study

Years of Experience

5

Area of Experience

Experience in computer maintenance, troubleshooting, graphic and web site design, and programming

Requirements for Additional Job Levels

Education Level

Field of Study

Years of Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Bachelor’ degree from an accredited institution in Business, Industrial & Systems Engineering, Computer Science or Engineering, Information Systems, Analytics and Statistics, Marketing, or other appropriate specialty.

Desired qualifications include experience in design analysis and reporting in a professional office environment with deadlines and strong organizational experience. Customer Relationship Management (preferably Salesforce) experience and certification is highly desired.

Salary Grade

34

Salary Range

$45,100 - $75,100

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

10/14/2020

Closing Date

10/28/2020

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

http://www.auemployment.com/postings/19624
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How were you made aware of this opportunity?
    • AU Employment website
    • Employment websites (Indeed, HigherEd Jobs, etc.)
    • Veterans Assistance Services
    • Disability Assistance Services
    • Newspaper
    • Professional Journal
    • Listserv
    • HR email
    • Social Media
    • State Employment Service
    • Walk-in
    • Other
  2. * Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  4. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+


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