Computer Consultant

Posting Details

Vacancy Number
S01243
Position Title
Tech Support Analyst
Working Title
Computer Consultant
Competency Level
Journey
Dept/School
Consulting Services Support - 55230
Primary Purpose of Organizational Unit

The department of Consulting Services and Support encompasses classroom and
computer technology support services; the Technology Assistance Center ( TAC ) and
TAC Repairs); LMS management and Special Events support. Specifically, this
department:
Manages the Technology Assistance Center – the university’s help desk – and TAC
Repairs, responds to classroom computing emergencies to keep downtime to a minimum, maintains and upgrades CTAP (Classroom Technology Assistance Plan classroom equipment, delivers classroom training (basic troubleshooting, clickers, lecture/capture systems, provides technical support, services and consulting (including hardware and software installation, troubleshooting, computer recommendations, AV infrastructure, provides Special Event services (lighting, sound and video, coordinates the lifecycle distribution process, supports the LMS systemManages ITSM initiative.

College
Chief Information Officer - 55000 College
College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position

The Computer Consultant works independently and is responsible for the following duties:
-Resolves call/trouble tickets and monitors daily/weekly/monthly progress against defined parameters

-Creates daily schedule and sets appointments to maximize efficient movement between buildings and/ or users, but is flexible enough to handle emergencies

-Sets priorities and uses ticket tracking software effectively in order to keep escalations to a minimum, while keeping ticket documentation up to date and accurate, including problem resolution

-Follows procedures or technical instructions and creates same as necessary for users and/or peers

-Serves as a productive team member or technical lead on various IT related projects.
Assists with timely completion of project tasks and ensures completion of direct assignments

-Advises project team of end-user impact while working to reach project goals
Interacts with both ITS and outside departments to test, troubleshoot, and resolve project issues

-Responsible for ensuring that security configuration documentation (e.g., baseline, backup, etc.) exists for all critical systems and that the documentation accurately reflects the current state

-Ensures efficient and effective delivery on all compliance activities

-Demonstrates substantial technical knowledge in the areas including (but not limited to) desktop and laptop computer hardware and software (Mac and Windows), common peripherals, mobile devices, networking connections and scripting

-Must be able to communicate technical information effectively and in non-technical terminology

-Stays current with latest technology and trends, and advises peers and managers of impact based on knowledge of organization to methodically step through process to assess and analyze where problem is occurring

-Uses same technique to create technical documents and instructions

-Performs diagnostics and maintenance of office, lab, and teaching lab technologies, troubleshooting non-routine problems as they arise

-Sets up and configures new hardware and software, as well as perform data migration and training on new technologies and equipment

-Creates knowledge base articles on common issues and refers end-users to documented solutions to enable self-support and faster problem resolution

-Serve as a technical resource to clients by analyzing and assessing client needs and advising on the purchase and functionality of the microcomputer systems, software, and peripherals to create an effective and appropriate solution

-Ensures all critical systems and applications you manage receive security patches and vulnerability remediation in a timely manner according to best practices and documented standards and procedures

-In consultation with management, ensure all critical systems have security monitoring, logging, alerting, and scanning enabled and maintained using the campus approved systems

-Responsible for ensuring that security configuration documentation (e.g., baseline, backup, etc.) exists for all critical systems and that the documentation accurately reflects the current state

-Ensures efficient and effective delivery on all compliance activities

Minimum Education and Experience Requirements

Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.

Preferred education, professional skills and experience

Prefer Computer Science or Information Systems degree and 2 years of work experience

bility to work with multiple platforms, providing routine hardware and software support

Ability to handle multiple projects concurrently

Excellent interpersonal, written and verbal communication skills, ability to interact with a broad range of faculty, staff, and students

Ability to troubleshoot a wide range of software such as Microsoft and Apple operating systems, Microsoft Office, and other utilities and Web-based applications

Ability to connect to both wired and wireless networks

Ability to climb a ladder as well as lift and carry 30 lbs

Required Certifications or licensure

Ability to attain Dell and/or Apple certifications within first year of hire.

Recruitment Range
$50,557 - $56,574
FTE
1.0 (40 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday
Work Hours
8:00AM - 5:00PM
Anticipated Ending Date if Time-Limited

Position Number
7383
Job Posting Date
10/13/2020
Posting Close Date
10/27/2020
Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

External Link to Posting
http://jobs.uncw.edu/postings/18999
Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).