Manager, SalesForce & Data Administration
- Employer
- Auburn University
- Location
- Alabama, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 13, 2020
View more
- Position Type
- Faculty Positions, Business & Management, Business Administration, Management, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
- Employment Level
- Executive
- Employment Type
- Full Time
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Position Details
Requisition Number
S462P
Home Org Name
Business Administration
Division Name
College of Business
Position Title
Manager, SalesForce & Data Administration
Job Class Code
HC83
Appointment Status
Full-time
Part-time FTE
Limited Term
No
Limited Term Length
Job Summary
Auburn University’s Harbert College of Business is seeking to hire a Manager, Salesforce and Data Administration. This individual will manage a Salesforce staff and strategically work to maximize information and data management to facilitate effective academic program management, track student outcomes, and enhance employer engagement and alumni relations. The Manager will report to the Associate Dean for Academic Affairs and will also serve as the College liaison to Auburn University’s new OneAuburn initiative to build a campus-wide CRM solution to provide an intelligent single-source view of our constituents, improve business processes, and enable data-driven decisions.
Essential Functions
Specific duties include:
• Managing a team of data analysts and information specialists deployed throughout the college.
• Working with college and university leadership, information technology specialists, and end users to evaluate and optimize processes, develop new features, and/or automate processes to allow for more relevant and reliable decision-making.
• Directing multiple sources of complex data related to college functions including graduate and undergraduate programs, employer data management, and alumni data management.
• Establishing and implementing policies and procedures for data governance, security, and integrity, through collaboration with university liaisons.
• Managing administrative Salesforce functions (including user management, reports, dashboards, and workflows), the day-to-day configuration, support, maintenance, and improvement to the platform, and necessary system upgrades.
• Facilitating education and support to empower the user group and grow the collective user skillset.
• Demonstrate a strong internal customer service orientation.
Education Level
Bachelor's degree from an accredited institution
Field of Study
Business, Engineering or Mathematics/Statistics. Preferred degree in
Management Information Systems, Computer
Engineering, or Business Analytics.
Years of Experience
6
Area of Experience
Experience designing, administering, reporting,
and analyzing data and data sources to drive
decisions. At least 1 year experience mentoring,
supervising, or leading others.
Requirements for Additional Job Levels
Education Level
Field of Study
Years of Experience
Area of Experience
Requirements for Additional Job Levels
Minimum Skills and Abilities
Candidates must possess data management knowledge, Excel proficiency, and FERPA guideline knowledge.
Minimum Technology Skills
Minimum License and Certifications
Salesforce Certified Administrator or must obtain within a year of employment.
Desired Qualifications
1. Experience in business process improvement, developing system-wide solutions with a managerial perspective, and experience with Salesforce.
2. Experience with a CRM platform
Salary Grade
36
Salary Range
$59,700 - $99,600
Job Category
Executive/Director/Management
Working Hours if Non-Traditional
List any hazardous conditions or physical demands required by this position
Posting Date
10/13/2020
Closing Date
10/27/2020
EEO Statement
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
http://www.auemployment.com/postings/19625
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
Required fields are indicated with an asterisk (*).
- * How were you made aware of this opportunity?
- AU Employment website
- Employment websites (Indeed, HigherEd Jobs, etc.)
- Veterans Assistance Services
- Disability Assistance Services
- Newspaper
- Professional Journal
- Listserv
- HR email
- Social Media
- State Employment Service
- Walk-in
- Other
- * Please select the answer that best describes your current
employment relationship with Auburn University.
- Not a current Auburn employee
- Current Auburn employee in position less than one year
- Current Auburn employee in position more than one year
- * Do you have a Bachelor's degree or higher from an accredited
institution in Business, Engineering, Mathematics/Statistics, or a
closely related field?
- Yes
- No
- * Do you have a minimum of 6 years experience designing,
administering, reporting, and analyzing data and data sources to
drive decisions? At least 1 year experience mentoring, supervising,
or leading others.
- Yes
- No
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