Admission Counselor - Traditional

Employer
Mount St. Joseph University
Location
Ohio, United States
Salary
Salary Not Specified
Posted
Oct 12, 2020
Employment Type
Full Time


Purpose:

The Admission Counselor is responsible for various individual and team activities related to the recruitment of undergraduate students to achieve University enrollment and net revenue goals. This includes meeting with students, families and other constituents to provide them with general information about the University and the requirements for admission. This position provides administrative oversight of the admission funnel and uses discretion and independent judgment regarding making admission decisions.

Duties:

  • Building relationships to effectively recruit students through the inquiry and application funnels
  • Conduct admission interviews
  • Conduct phone calls
  • Utilizing paper and electronic communications
  • Embrace the utilization of technological resources, including social media
  • Review applicants
  • Make admission decisions
  • Make scholarship recommendations
  • Develop and manage a recruiting territory
  • Communicate and build relationships with prospective students, guidance counselors, and other personnel related to the assigned territory
  • Extensive travel is required in the Fall and Spring of each year
  • Organization of Campus visits, group visits, open house programs, and related campus activities for prospective students, parents, and guidance counselors
  • Research and implement recruitment opportunities both on and off campus
  • Represent the University at various events and speaking engagements
  • Work collaboratively with academic departments and support services in order to plan and recruit at on and off-campus events, including open houses and information sessions.
  • Serve on committees within the Mount and externally when applicable
  • Other duties as assigned


Primary Contacts:

Dean of Admission, Admission staff, prospective students and families, academic department chairpersons, Conlan Center staff, Student Affairs staff, Athletic Director and coaches, Project EXCEL staff and other members of the University community

Supervision Received:

Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Dean of Admission.

Qualifications

Education:

Bachelor’s degree required

Experience:

Requires over one year up to and including two years of related experience

A demonstrated ability and commitment to diversity, equity, and inclusion.

Specialized Training:

Proficient in the use of Microsoft Office software; web page editor; new media technologies including social media, CARS, and SLATE, and valid driver’s license with availability to travel. Adaptability to changing software systems. Ability to articulate and promote the value of an undergraduate liberal arts education; demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity; demonstrate strong written, telephone, and electronic (email and internet) communication skills; communicate information clearly and concisely and listen well to others.

Work Environment, Physical Demands:

Extensive travel required as well as intensive use of the telephone to develop relationships with prospective students; standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; high-level customer contact; strict confidentiality; detailed wo

  • During the COVID-19 pandemic, while the University is encouraging employees to work remotely as long as they can perform their job functions at home, Admission Counselors are expected to work on-campus several days a week and to work remotely the other days of the week. Final work schedules of Admissions Counselors will be approved by the Dean of Admissions. Employees are expected to perform all job functions whether they are working on campus or remotely.
  • After the pandemic concludes, Admission Counselors will be expected to work on-campus daily.


Skills, Attributes

Customer Service:

  • exhibit a 'prospective student/customer first' orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
  • adapt willingly and quickly to changing priorities, responsibilities, and prospective students’ needs and expectations; anticipate and identify students’ and families’ needs
  • demonstrate the ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
  • demonstrate high energy, enthusiastic approach to duties and a commitment to liberal arts education


Teamwork:

  • collaborate well with others and help make Admission staff a cohesive group
  • communicate, cooperate and collaborate well with others to achieve common office, division or University goals
  • willingly assists in various responsibilities as appropriate within the Admission Office and other areas of the University as appropriate during high service demand times
  • demonstrate the ability to work evening and weekend hours


Communication:

  • develop and nurture an effective, productive and respectful rapport and working relationship with prospective students, co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
  • demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity
  • demonstrate strong written, telephone, and electronic (email and internet) communication skills
  • communicate information clearly and concisely and listen well to others


Accuracy:

  • maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions
  • ensure the accuracy of information that is provided to others


Initiative:

  • take immediate and independent action when necessary assuming initiative for creative problem solving
  • demonstrate creativity and high energy
  • accomplish tasks with follow through to completion
  • adapt willingly and quickly to changing priorities, responsibilities, and functions within the department and/or position


Technical:

  • must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office


Work Environment, Physical Demands:

  • multiple service hours; standing or sitting in one position for long periods; walking for extended periods of time; computer data input; multiple concurrent tasks with service interruptions; high-level customer contact; strict confidentiality; detailed work.


To apply, please upload e-note, resume, and contact information with three professional references on our website.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer

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