SI Program Coordinator, Center for Academic Support and Advisement

University of Tennessee at Chattanooga
Tennessee, United States
Salary Not Specified
Oct 12, 2020
Employment Type
Full Time

Under the direction of the Director, the position coordinates the Supplemental Instruction (SI) activities for the Center for Academic Support and Advisement. The SI Program Coordinator is responsible for the program leadership and logistics, program maintenance and marketing, program assessment (participation and student performance), and administrative tasks. Duties include:

Program Leadership and Logistics
Provide on-going training to SI Leaders following institutional guidelines (FERPA, Mandatory Reporter) using foundation theory, study techniques, problem-solving strategies, group collaboration techniques, organizations/visual tools, and strategies for recall/review to improve the SI Leader's ability to facilitate the study sessions; require and assist SI Leaders to create and follow SI session plans using a variety of learning strategies; observe SI sessions, meeting with SI Leaders regularly to provide appropriate feedback; serve as liaison with departments and course instructors regarding the SI Program and services; and identify weaknesses or problems in the SI program and make recommendations for the solution.

Program Maintenance and Marketing
Meet with departments and faculty for buy-in and participation in program; recruit students to serve as SI Leaders based on meeting academic performance criteria; interview and select potential candidate based on results of interview and schedule availability; match potential SI Leaders with faculty/course sections with obtaining faculty member approval of candidate; coordinate SI Session schedules, securing space on campus or assisting with Zoom meeting set-up when appropriate; and update and distribute promotional materials for publication on the CASA website and for regular distribution via email.

Program Assessment
Analyze course performance data (DFW rates) to assist with determining which courses should be included in the SI Program; collect participation and performance data to prepare for program certification; monitor session utilization, working with faculty and SI Leaders to promote use of services; gather supporting data throughout the semester (first-test performance, mid-term and end-of-term faculty survey, feedback from students and SI Leaders); and complete program assessment reports at the end of each academic semester and for the academic year to comply with institutional needs and that follow The International Center for Supplemental Instruction accreditation criteria.

Administrative Tasks
Assist with completion of procedural paperwork as appropriate (new hires, changing funding sources, etc.); submit/approve time entry for SI Leaders based on the bi-weekly payroll schedule; keep an inventory of resources available for SI Leaders to check out (SI Leader guides, SI Strategy Cards, Pen/Tablets, etc.); and monitor budget allocation for SI Program.

Special Projects and Other Duties
Participate in tasks and projects of the unit; assist with front desk coverage when needed; lead workshops about academic support offered in the department; and other duties as assigned.

The ideal candidate will possess the following:

  • Ability to work on multiple projects and tasks at a time

  • Strong organizational and time management skills

  • Strong interpersonal skills (ability to work with faculty, staff, and students across campus)

  • Strong analytical and problem solving skills

  • Strong technical skills including being computer literate and knowledge of relevant software programs, such as Microsoft Office (Word, Excel, PowerPoint, Outlook, Team), Zoom, Banner, EAB Navigate, or other related student service systems

Review of applications will begin on October 22, 2020 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Bachelor's degree; and full time experience working in higher education or in project management.

Preferred Qualifications: Master's degree; at least 2 years of full time experience working in higher education or project management; experience as a tutor or Supplemental Instruction leader or experience coordinating tutoring and/or Supplemental Instruction programs; experience supervising students or part-time employees; experience with administrative duties such as payroll and budgets; knowledge of tutoring or Supplemental Instruction best practices; graphic design skills to create promotional materials; and working knowledge of Banner, ARGOS, EAB Navigate, or other student information systems, and IRIS (SAP).

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

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