FixIT Desktop Computer Repair Technician

Posting Details

Job Code/Title 81941 - H - IT Analyst 1 Position Number HU0274 Working Title FixIT Desktop Computer Repair Technician Department Technology Support Services Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Recruitment Pool All Applicants Anticipated Hiring Range 14.00 Campus Monroe Park Campus Position Type Hourly Hours/Week Max: 29 Hours Normal work days Monday - Friday varies Normal work hours Varies Job Category Information Technology Does this position provide patient or clinical services to the VCU Health System? No Does this position require a pre-placement medical assessment? No Is any portion of this position grant-funded? No Sensitive Position No Resource Critical Yes Description of the Job

Work effectively with our fixIT team at the on-campus RamTech computer store to in-process and repair VCU faculty, staff and student Apple and Dell computers. Provides a high level of customer service to parents and students regarding computer sales and repair issues. Process customer ticketing requests as well as Apple, Dell, Fortegra and Safeware warranty requests as applicable.

Ability to be on time and follow instructions. Be willing to consult with technicians and management to ensure accuracy and compliance with fixIT standards.

Required Qualifications

Educational or working knowledge of common and current PC operating systems and software application programs, such macOS and Windows 10.

Basic knowledge and interest in computer hardware components and repair of desktop computing devices.

Strong communication and customer service skills in assisting faculty, staff and students who need technical assistance including repairs, diagnostics and installations of PCs, peripherals and printers.

Ability to lift 50 pounds, operate a van and use a hand truck.

Valid driver’s license and clean driving record.

Awareness of safety and security at all times.

Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU .

Preferred Qualifications

Information Systems or Computer Science related degree.

Dell Tech Direct and/or Apple Certified Mac Technician ( ACMT ) certifications required upon hire or 6 months of hire.

Job Open Date 10/12/2020 Remove from posting on or before Open Until Filled Yes Special Instructions to Applicants Additional Information Quick Link http://www.vcujobs.com/postings/101115 Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have customer service experience?
   • Yes
   • No
2. * Please describe your personal or professional experience in repairing or working on Dell or Apple computer hardware.
   
   (Open Ended Question)
   
   
3. * Do you have a current Dell Tech Direct certification?
   • yes
   • no
4. * Do you have an Apple Certified Mac Technician (ACMT) certification?
   • yes
   • no

Optional & Required Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application
2. Other Document