Student Financial Services Advisor

Student Financial Services Job Description

Job Summary

Provide direct customer service to admission applicants, enrolled students, parents, alumnae, staff and other callers as the first point of contact for all SFS services. Respond to questions and resolve issues related to financial aid, educational financing and student billing inquiries through in-person contact, phone, email or direct mail. Have specific responsibility for SFS technical processes, as assigned.

Essential Functions

Serve as the first point of contact for the SFS office. Answer questions concerning student accounts, financial aid, and educational financing; refer issues to other staff for resolution if necessary; make appointments. Assist applicants with completion of aid requirements. Provide assistance to people accessing SFS information on the Smith website. Document student records as appropriate. Perform processes including, but not limited to, the following areas of responsibility: mail, e-mail, outside aid, staff schedule management, sibling verification process, accounts receivable, document scanning, indexing and tracking.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

High school diploma or equivalent, and three years of relevant experience or the equivalent combination of education and/or experience.

Preferred Qualifications

Good judgment, pleasant telephone manner, dependability, attention to detail, strong clerical and record keeping skills. Strong basic math skills. Logic and quick-thinking to ensure accurate, expedient response to customer inquiries; Patience and courtesy in customer relations. Ability to work with students from diverse backgrounds. Strong organizational, interpersonal, verbal and written communication skills; proficient computer skills including Word and Excel; and able to handle a high volume of customer contact, work under the pressure of deadlines, and maintain strict confidentiality.

Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Review of applications will begin

October 14, 2020

Compensation Grade:

Grade N Non-exempt

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.