Admissions Counselor, Military

Missouri, United States
Salary Not Specified
Oct 12, 2020
Employment Type
Full Time
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Job Title: Admissions Counselor, Military

Division: Enrollment Management

Evaluation Group: Temporary

Term: 11/1/2020 - 8/1/2020

Reports To: Assistant Director, Admissions; Site Director; Senior Site Director

Positions Supervised: N/A

Job Summary

The admissions counselor is responsible for managing all aspects of admissions and enrollment for prospective students, as well as applicants to the university. This position recruits new students, collects and documents all admission submissions and conducts financial aid packaging. This position will focus on assisting active duty, veterans, and eligibly military dependents through the admissions process.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities

  • Assists students in determining military benefit eligilbity and completing required paperwork
  • Manages recruitment and admissions processes
  • Assists in managing day-to-day functionality of office environment at St. Charles and other university affiliated locations
  • Creates financial award packages for new students in collaboration with the Student Financial Services and the university’s institutional aid policy
  • Represents university admissions at school visits, community events, college fairs and all other recruitment initiatives
  • Meets recruitment goals and adheres to department policies for student outreach

Service Orientation

  • Meets with students and prospective families to explain program offerings, completes new student paperwork, reviews admissibility standards, determines all financial aid qualifications/awards and prepares financial packages for each student in a timely and professional manner
  • Provides a professional level of service for all employees, students and external partners
  • Leads campus tours and student appointments
  • Serves as university liaison for new students, external parties and all essential university departments

Communication, Collaboration and Teamwork

  • Communicates and documents all correspondence with current and prospective students
  • Fields phone calls and walk-in appointments for all programs and formats
  • Collaborates with all university departments and academic schools to provide superior student service

Planning, Organizing and Accountability

  • Complies with federal, state, institution and accreditation policies and procedures
  • Completes routine reports for recruitment, projections, scheduling and development
  • Maintains accurate records and data on admitted students and applicants
  • Adheres to university policies regarding travel and procurement

Initiative, Problem Solving and Decision Making

  • Makes admissions recommendations based on holistic review of academic profile and extracurricular qualifications
  • Evaluates program effectiveness, assesses outcomes and develops improved programming for the university
  • Supports Enrollment Management with student issues and concerns
  • Assists other recruitment divisions to meet department needs and recruitment goals

University Mission

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence

Job may require other duties as assigned.

Required Qualifications –An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree required
  • Minimum of 2 years of experience in sales or customer service
  • Valid driver’s license
  • Experience in post-secondary education and recruitment preferred
  • Master’s degree preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities commonly associated with this position.

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Customer-service oriented
  • Knowledge of comprehensive bachelor degree programs and of marketing and public relations principles
  • Strong oral, written and interpersonal communication skills
  • Excellent attention to detail
  • Organized with the ability to multitask
  • Strong professional integrity and ability to maintain strict confidentiality
  • Ability to use good judgment and think critically
  • Knowledge of general office software, particularly the Microsoft Office Suite, customer relationship management (CRM) programs and internet
  • ​Knowledge of military benefit eligilbity for students who are active duty, veterans, or an eligible dependent

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s essential functions.

  • General office conditions
  • Evening and weekend hours
  • Overnight travel may be necessary

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work effectively at a computer and on telephone for several hours at a time
  • Adequately mobile to greet candidates and families on campus or by phone
  • Ability to travel for recruiting purposes
  • Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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