Scheduling Specialist II

Job Purpose

The scheduling specialist is responsible for making and scheduling patient appointments in an efficient and timely manner and routes calls to appropriate staff members.

Job Duties

• Books, coordinates, and reschedules patient appointments.
• Registers patients in Epic system.
• Verifies insurance of new and returning patients.
• Greets patients in clinic and answers questions.
• Schedules surgeries, outpatient appointments, and admissions as requested.
• Answers the telephone and routes patient calls.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Assists with preparation of agendas, materials, meetings, etc.
• Assembles patient charts for next day visits; updates profiles on patients.
• Interviews new patients via telephone prior to scheduling appointment.
• Calls patients to remind them of their appointments.
• May verify insurance and pre-certification of insurance benefits.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• One (1) year of EPIC or medical experience in scheduling
• Excellent customer service and decision making skill set
• If bilingual, must pass bilingual test provided by college

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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