Information Technology Analyst (Technology Support Services) - Riverside City College
Information Technology Analyst (Technology Support Services) - Riverside City College
Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time.
Technology Support Svs (R)
Support Staff (Classified / Confidential)
Physical location of the position:
$5,873 - $7,152
Is this position categorically (grant) funded?
Under the supervision of the area Supervisor/Manager, provides technical support for microcomputer software and hardware and is responsible for supporting the needs of both administrative and academic users District-wide. Provides functional and secure information technology infrastructure for the District user community.
PROVIDES WORK OR LEAD DIRECTION TO: Not applicable.
Associate's degree or 60 units of college coursework from an accredited institution is required. Bachelor degree in computer science, management information systems or engineering is desired. Additional qualifying experience may be substituted for the associate's degree on a year for year basis with one year of full time experience equaling 30 semester units of college.
At least two years of professional experience using and maintaining microcomputer software and hardware are required. Desirable experience includes: at least five (5) years experience supporting equipment attached to a local area network (LAN) within a multi-site organization; experience with Enterprise System Management Solutions (Ghost, VMWare, Deep Freeze, etc.); experience with hardware and software testing programs and devices; support for technical problems associated with graphics cards, software, memory, and processing problems.
evaluation, selection, installation, testing, and maintenance of microcomputer hardware and software; general computer support needs required in a business or educational environment; design and program applications; principles, contemporary practices and methods of electronic data systems; and program development techniques.
Establish and maintain professional relationships with staff, students, and others. Troubleshoot system problems with drivers, memory and processors; communicate clearly and concisely both verbally and in writing; identify and resolve system errors and problems; exhibit effective interpersonal skills with a variety of customers; establish good working relationships with District departments and colleges.
A+, Computer Systems Management, VMWare Certified Professional (VCP), Microsoft Certified Professional (MCP), and Network Services certifications (preferred). Must have a valid California driver's license and have (and maintain) an insurable driving record.
COMMITMENT TO DIVERSITY:
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.
Co-workers, other departmental staff, faculty, vendors, and students.
Must be able to lift up to 50 pounds.
WORKING CONDITIONS: Normal office environment
Duties and Responsibilities:
1. Designs and develops custom code and automated solutions for the District's enterprise computing environment to streamline management, analysis and reporting throughout the District utilizing various programming languages.
2. Manages a variety of projects as assigned, including the dispositioin and resolution of incidents, troubleshoots and determines corrective action ensuring timely and accurate delivery of projects.
3. Provides recommendations to departments based upon research and analysis on existing and emerging technology, tools and methodologies to enhance processes and/or workflows critical to success in District departments.
4. Creates and implements maintenance automation scripts and utilities, deploy and enforce software policy restrictions to end point devices.
5. Analyzes, configures, installs, and calibrates desktop/server hardware, peripherals, operating system, software, scripts, virtual machines, computer management, pr programming, and operational support tools.
6. Analyzes, detects, and corrects complex security threats and deficiencies to restore information technology to functional state.
7. Serves as a resource for district computer users and advisory groups regarding installation, configuration, maintenance, troubleshooting, training, and inventory of computer hardware and software.
8. Designs, installs, configures, and administers district servers for imaging, deployment, virtualization, inventory, software development, and system management solutions including backup and recovery of data.
9. Maintains confidentiality of data residing on district computers and remote connections. This includes in-depth technical knowledge of network security.
10. Consults with faculty and staff for system needs, design and operation. Participates on committees or in
meetings to provide technical advice.
11. Preserves district computer technology assets, information security, and confidentiality by implementing and administering hardware and software devices for theft prevention and natural disaster protection.
12. Plans designs, and implements system architectures and IT policies and procedures.
13. Coordinate with vendors and departments regarding usage and access to equipment.
14. As assigned, serves as project coordinator for the design, planning, implementation and configuration of projects involving system architectures, and computerized offices, centers, labs, and classrooms.
15. In consultation with supervisor, negotiates with vendors on the terms, conditions and prices for hardware, software and services and obtains quotes for these items.
16. Participates in the research, planning, development, implementation, and enforcement of new services, policies, and procedures for district computer systems and technology standards.
17. Performs forensic data analysis on damaged or corrupt storage devices and coordinates with law enforcement and district authorities in legal investigations involving data security, data preservation and access restriction.
18. Conducts periodic system audits on district technology, and recommends IT related strategies policies, and procedures by evaluating organization outcomes, identifies problems, evaluates trends, and anticipates future needs.
19. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishes personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
20. Participates in District-provided in-service training programs.
21. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public.
22. Performs other duties, related to the position, as assigned.
CONDITIONS OF EMPLOYMENT:
SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.
HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.
FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.
The work location and assignment within a job classification is determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.
The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Lorraine Jones, 3801 Market Street, Riverside, CA 92501. Telephone Number is: (951) 222-8039.
Required Applicant Documents:
Resume or Curriculum Vitae
Attach your highest degree earned.
Optional Applicant Documents:
Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Effective Employment Date:
Anticipated Start Date: November 2020
*It is anticipated that interviews will occur sometime during the 3rd or 4th week of September.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.
* An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.
* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.
* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.
* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.
* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.
* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Human Resources & Employee Relations at (951) 222-8595 for assistance.
Application Types Accepted:
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