Director, Academic Support Services

Georgia, United States
Salary Not specified
Oct 07, 2020
Employment Level
Employment Type
Full Time


The Director of Academic Support Services is responsible for comprehensive academic support services programming that provide students with additional learning assistance. This person supervises and coordinates academic support services such as tutoring, Supplemental instruction, writing lab, math labs, and other student academic learning services. The director will also work closely with success coaches and faculty advisors to ensure intervention efforts are delivered to students experiencing academic distress.

Reporting to the Provost and Vice President of Academic Affairs, the Director will work closely with faculty, academic leaders and Enrollment Management teams to coordinate and design student success initiatives that are aligned with the university strategic plan.
The following academic and learning support initiatives are under the supervision of the Director of Academic Support Services: First-Year Experience (including ASU1101), Tutoring, Supplemental Instruction, Writing Center, Math Center.


 *At least five years' experience in a college or university related directly to academic support/success initiatives.
*Experience working with students with diverse backgrounds/life experiences.
*Experience with student retention and assessment programs and workshops.
*Master's degree required.
*Ability to effectively digitally communicate through new media, including social network sites (Facebook, Twitter, LinkedIn and Instagram)
*Excellent computer skills and proficiency with a variety of computer applications i.e. Word, Excel, Google Tools, etc.
*Supervisory experience.  


*Supervise and manage the operations of the Academic Support Services unit. Hire, train, and supervise peer tutors, embedded tutors, math center staff, writing center staff and FYE Coordinator.
*Coordinate and schedule tutoring, supplemental instruction and embedded tutors.
*Work closely with the QEP, Student Affairs and Enrollment Management to develop cross-functional partnerships to support and implement retention and student success initiatives. This includes a concerted collaboration with stakeholders to enhance student retention, Satisfactory Academic Progress SAP) and graduation rates.
*Develop and implement processes for academic support services such as mandatory learning support for students in developmental-level and gateway courses.
*Inform program development based on empirical evidence of best practices in the field. For example, the Director may determine whether one-on-one tutoring, supplemental instruction, virtual tutoring, workshops, and/or other approaches will best support student success.
*Maintain the unit budget
*Build and manage website content
*Perform additional related duties as assigned.  


Cover Letter
Unofficial Transcript 1  


Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

EEO/AA/Non-Discrimination Statement:

Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.

The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.

The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 2400 Gillionville Road, Suite K-111, Albany, Georgia 31707, Director of Human Resources at 229-500-2026. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-500-3442.  


Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229.500-2026. EEO/AA employer. 

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