Assistant Program Manager

Location
Maryland, United States
Salary
Salary Not Specified
Posted
Oct 05, 2020
Employment Type
Full Time

The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We are looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.

General Purpose/Summary:

This position will support the Senior Program Manager – Language Arts in courseware development, maintenance and staffing related to specific courses within the CTY Language Arts program.

An overview of courses this position may manage:

Courses offered are from grades 2 through high school in concentrations around critical reading and writing.

Critical Reading: The Young Readers' Series is designed enhance a student's critical reading, writing, and thinking skills. Developed for enrichment, course assignments meet or surpass the Common Core College and Career Readiness Anchor Standards for Reading. As students participate in written discussion forums, they make inferences, determine motivations, evaluate arguments, and provide textual evidence to support their opinions.

Creative Writing: Creative writing assignments encourage students to take on different points of view, summarize details, compare authors, and discuss central ideas.

Young Adult Readers’ Series: In CTY Online Programs’ Young Adult Readers' Series, students enhance their critical reading, thinking, and writing skills through high interest, thought-provoking books, analytical discussions, and creative writing assignments. Course assignments were developed to meet or surpass most of the Common Core College and Career Readiness Anchor Standards for Reading. Students receive individualized written feedback from their instructor and engage in online written discussions with classmates from around the world. Writing assignments include narrative stories; expository and compare/contrast essays; and persuasive writing.

Writing: CTY’s online writing courses for students in grades 5-12 give students the chance to work with professional writers and explore creative and academic writing, all the way up to AP English Language and Composition. Writing courses are offered in the session-based and individually paced formats. Course length varies. Our web-based grammar courses help students in elementary, middle, and high school learn and practice the rules of grammar and usage and better understand how their grammatical choices can affect the quality of their prose. CTY’s session-based visual fluency courses incorporate principles of communication theory, design theory, and cognitive psychology to understand principles of effective visual communication.

Your Role as an Assistant Program Manager

This role supports the design and implementation of the courseware, assists on projects developing and maintaining a course of curriculum with the scope and rigor appropriate for CTY’s excelling students. The Assistant Program Manager will take ownership and responsibility for a sub-set of courses within Language Arts, reviewing courses against national standards and monitoring the success of the implementation of the curriculum. Working with the Senior Program Manager, identify and implement useful areas of professional development. As needed, handle student and parent issues with professionalism and care for our student’s learning objectives.

Responsibilities:

Curriculum Development and Maintenance

  • Be responsible for a sub-set of courses within a subject area.
    Develop and maintain courseware aligned to accepted best practices in both online courseware standards (e.g. NSQ, Quality Matters, State standards) and gifted learners (NAGC).
  • Using a continuous improvement model, analyze Learning Management System (LMS) data and student outcomes data, review and enhance course materials for courses in your area of responsibility.
  • Respond to and fix errors in courses.
  • Review, update, and test courses each session in test-server environment.
  • Work with department production teams to develop achievable and measurable course development projects and manage team members (and possibly external vendors) to complete work to JHU quality and rigor standards.
  • Ensure courses, tests, quizzes and associated materials meet industry accessibility standards for students with disabilities.
  • Work with project teams to set due dates and course/project release schedules. Once set, manage teams and accountability to accomplish due dates.
  • Help identify and support any required course improvements to maintain academic integrity.

Staffing Support and Ongoing Professional Development:

  • Oversee full-time supervisors, and part-time/casual instructors to ensure that all team members are providing students and families with an academic experience of quality and rigor.
  • Participate in the hiring, training of staff supporting courses in your area.
  • Review instructor training guides and course videos for updating when necessary.
  • Manage direct reports, implement accountability systems to highlight and manage possible issues, monitoring for satisfactory performance, and provide constructive criticism and feedback for product improvement.
  • Ensure supervisors are proactively engaged in the support and review of all instructors’ work.
  • Ensure supervisors are monitoring that instructors have provided appropriate responses and feedback to parents and students. Perform similar for any instructors reporting directly to you.
  • Ensure supervisors are reviewing instructors' recorded sessions to ensure quality in their work. Perform similar for any instructors reporting directly to you.
  • Support direct reports with appropriate professional development opportunities across all team levels.
  • Stay up to date in online learning developments in general, as well as specific attention to your subject area and the implementation of subject specific approaches to online instruction.
  • Review Course Completion Documents for any instructors reporting directly to you. Ensure proper level of feedback is provided to the student and family.
  • Be able to step in as a teacher for courses in your responsibility area.

Student and Family Communications

  • Liaison with CTY families as needed.
  • Respond to inquiries from parents and students around placement or customer service related issues.
  • Where appropriate, answer emails or phone calls from parents to give them more information about courseware.
  • Provide feedback on course placements to parents regarding their students.
  • Take into consideration parents' and students' feedback to continue to improve the program and Instructors.

Working across JHU and CTY

  • Work with CTY and Johns Hopkins School of Education researchers in development and support of research projects. Includes making changes to courses to support research, monitoring experimental instructional models and student performance, etc.

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Degree of independent action performed on the job:

  • Work independently as well as with production team to ensure all deadlines are met.
  • Works closely with subject area Program Manager implementing their objectives.

Minimum Requirements:

  • Bachelor’s degree in a related field is required. Master’s degree is strongly preferred.
  • At least three years related experience in the role of direct instruction, curriculum development, courseware development or similar educational or product development experience. Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.
  • Experience developing content for LMS delivery such as Moodle and H5P highly desired.
  • Experience managing or supervising an instructional or curriculum development staff.
  • Effective problem-solving and critical-thinking skills; ability to predict, identify, and resolve issues in a timely and effective manner.
  • Excellent attention to detail.
  • Ability to work well with other team members.

JHU Equivalency Formula: 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Required Special Skills and Knowledge:

  • Strong working knowledge of grade 2 – high school language arts courses. Prior experience building curriculum in an online environment strongly preferred.
  • Background of instruction or development in a learning management system.
  • Experience in online educational technology, such as Moodle, H5P, Zoom, etc.
  • Experience managing and motivating a geographically diverse workforce.

Physical Requirements for the Job:

  • Ability to sit in a normal seated position for extended periods of time
  • Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery
  • The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings
  • Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.

Supervisory Responsibility:

Manages team of 1-3 full time staff members, as well as group of 50+ casual employees and/or contractors

Additional Information:

  • Applicants must provide a cover letter, resume, and a written response to the prompt "Required Four Writing Samples for Humanities CTY Online Programs Assistant Program Manager Position":https://signal.cty.jhu.edu/YoungReaders/requiredwritingsample-HumanitiesAPMposition.docx
    • NOTE: Please be sure to attach all of the noted documents above to your application before submitting for consideration
  • Applicants must be authorized to work in the United States. The Assistant Program Manager position is based out of the Mount Washington campus located in Baltimore, Maryland; currently all staff are working virtually due to the COVID-19 pandemic. Teleworking options are available.
  • All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
  • CTY Online Programs offers students in grades preK-12 challenging academic coursework throughout the year. For more information, please visit:cty.jhu.edu/ctyonline

Classified Title:CTY Assistant Program Manager
Working Title: Assistant Program Manager ​​​​​
Role/Level/Range:ACRP/03/MC
Starting Salary Range:$45,195 - $62,225/Annually
Employee Group: Full Time
Schedule:Monday - Friday, 8:30 a.m. - 5:00 p.m.
Exempt Status: Exempt
Location:Mount Washington Campus
Department Name:CTY Online Programs
Personnel Area:Academic and Business Centers

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Mount Washington Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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