Customer Relationship Management (CRM) Administrator

Posting Details Position Title Customer Relationship Management (CRM) Administrator Primary Campus St. Paul Posting Number 20200042-STAFF Position Summary

The Division of Enrollment Management atSt. Catherine Universityinvites applications for aCustomer Relationship Management (CRM) Administratorposition. This is a regular, full-time position.

Using a performance-and-analytics driven approach to admissions efficiency and effectiveness, theCRMAdministrator leads our efforts to leverage ourCRM(Slate) to maximize the effectiveness of all admissions business and strategic processes including outreach, recruitment, admissions, and analytics.

Responsibilities:


  • ConfigureCRMmodules, rules, workflows, tables, forms, fields, views, reports, and dashboards to systematize business processes
  • Collaborate and cooperate with team members and university stakeholders, representing the department as an effective partner
  • Identify opportunities for more effective processes that fully utilize the functionality of theCRM
  • IntegrateSLATEmanagement into admissions enrollment goals
  • Update and upgrade the system as additional functionality and features are available
  • Ensure that the system reflects current organization structure and procedures including all user access and permissions
  • Monitor data integrity of prospect and applicant records and the effective transfer of information to university systems
  • Train all new Slate users and more experienced users when there are upgrades
  • Respond promptly and professionally to all inquiries and system issues for resolution


St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for both women and men. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.

Required Qualifications

Minimum qualifications:


  • Two full-time years of experience in college admissions
  • Two years of experience as an enrollmentCRMuser or developer
  • Technical experience with enterprise-level, multi-user applications
  • Experience working with relational databases and interpreting, analyzing and reporting data
  • Experience trouble-shooting and problem solving in a technical environment
Preferred Qualifications

Preferred qualifications:


  • SlateCRMexperience
  • Experience developing withSQL, Java,HTMLor similar scripting, software development and reporting tools
  • Experience developing best practices forCRMusers, including system documentation, user training, coaching and problem-solving
  • Three years of experience inCRMand database management
  • Experience with troubleshooting system, process and data issues
  • Experience with integration between a database and anERPsystem


We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.

To Apply and Special/Other Requirements Summary

Visit http://stcatherine.peopleadmin.com/postings/4384 to apply. Three references and successful completion of a background check will be required for employment. For information, contact Greg Steenson at 612.619.4142 or Cory Piper-Hauswirth at 651.690.8652.The deadline for applications is October 22, 2020.


St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace


Our university is a proud member of the Upper MidwestHERCand is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

Permanent Link to Posting http://stcatherine.peopleadmin.com/postings/4384 Posting Start Date 10/05/2020 Close Date 10/22/2020 Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. *What is your highest level of completed education?
    • Some high school
    • High school diploma or GED
    • Some college
    • Associate's degree
    • Bachelor's degree
    • Some graduate school
    • Master's degree
    • ABD
    • Professional degree (e.g., JD, MD)
    • Doctoral degree
  2. *How many years of full-time experience do you have in college admissions?
    • None or less than one
    • One year
    • Two years
    • Three years
    • Four years
    • Five years or more
  3. *How many years of full-time experience do you as an enrollment CRM user or developer?
    • None or less than one year
    • One year
    • Two years
    • Three years
    • Four years
    • Five years or more
  4. *What CRM / relational database(s) have you used? Identify whether you were a user or developer for each.

    (Open Ended Question)

  5. *Give us an example of when you have interpreted, analyzed, and reported data.

    (Open Ended Question)

  6. *Give us an example of a technical issue you have solved, preferably in a CRM.

    (Open Ended Question)

  7. *Are you presently legally authorized to work in the United States for any U.S. employer? Please be aware that St. Catherine University is only able to consider candidates who are authorized to work in the United States.
    • Yes
    • No
  8. *St. Catherine University welcomes applications from candidates who are traditionally under-represented. We are happy to consider candidates who are currently in possession of a temporary work visa, however, please be aware that we do not offer H1-B sponsorship. Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
    • Yes
    • No
    • Maybe
  9. *Can you perform the essential functions of this position with or without accommodation?
    • Yes
    • No
  10. *How did you hear about this opportunity?
    • St. Catherine University Website
    • St. Catherine University employee referral
    • Newspaper - Star Tribune paper
    • Newspaper - Star Tribune web
    • Community agency
    • Internet
    • Walk-in
    • HigherEdJobs.com
    • Newspaper - Pioneer Press paper
    • Newspaper -Pioneer Press web
    • The Chronicle of Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Other
Applicant Documents Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Other Document 1
  3. Other Document 2
  4. References