Wisconsin, United States
Salary Not Specified
Oct 02, 2020
Employment Type
Full Time
Job no: 227664-AS
Work type: Staff-Full Time
Location: Madison
Categories: Academic Advising, Student Services/Support, Information Systems/Technology

Position Summary:

Reporting to and working in close coordination with the Associate Director for Advising Technology and Assessment, this position is responsible for providing direct support to end-users in the academic advising and career services communities for the enterprise advising systems managed by the OUA that are critical for their work at UW-Madison. These systems include: Starfish (currently used for student scheduling), Handshake, Advising Gateway, and Advisor Notes System (ANS).

The Office of Undergraduate Advising was created in 2011 to provide central coordination and support of a decentralized advising system for undergraduate students. OUA is responsible for training, communication, assessment, technology, and standards and serves the campus-wide academic advising and career services communities. The office includes four units that provide direct undergraduate advising: the Cross-College Advising Service (CCAS; serving undecided and exploring students), the Career Exploration Center (CEC), the Center for Pre-Health Advising, and the Center for Pre-Law Advising. OUA reports to the Provost through the Vice Provost for Teaching and Learning.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's degree

Minimum Years and Type of Relevant Work Experience:

Required qualifications
- Two or more years of experience related to application/system support, either in a technical support area, organizational unit (e.g. school/college, department, program), computer lab, help desk, library, or training context
- Strong organizational skills and high attention to detail
- Ability and demonstrated commitment to providing outstanding constituent service and operational excellence
- Strong written and oral communication skills including the ability to communicate complex issues, concepts, and processes effectively to non-technical users and stakeholders
- Demonstrated ability to work effectively both independently, and as part of a team

Preferred qualifications
- Experience providing responsive and high-quality end-user application, system, or software administration and support
- Demonstrated experience serving as administrator of an application, system, or service with a moderate to large number of end users



Work Type:

Full Time: 100%

Appointment Type, Duration:



Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

Please click on the "" button to start the application process. Applicants will be asked to upload a resume, cover letter outlining relevant qualifications and experience, and a list of references. PDF documents preferred but not required. Pay will be based on experience and qualifications.


Jessica Belcher
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

Academic Staff-Renewable

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Oct 2 2020 Central Daylight Time
Applications Close: Oct 23 2020 11:55 PM Central Daylight Time

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