Program Coordinator, COVID-19 - Part-time (hourly)

Posting Details

Job # 036602 Department Code 21201-2010 Department School of Management Job Title Program Coordinator, COVID-19 - Part-time (hourly) Location Syracuse, NY Pay Range Commensurate with experience Staff Level S4 FLSA Status Non-exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Part-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

This is a one year granted funded position

This position is based in Syracuse, NY and will assist the Program Manager with conducting relationship management, recruitment, referral, program coordination, and execution of the program for the WISE WBC . The coordinator will also act as an advisor to clients and members of the public requesting COVID -19 related assistance. The position closely coordinates with the Program Manager, Administrative Specialist, external partners, and reports to the Program Manager, COVID -19. The WISE WBC is a program of the Whitman School of Management at Syracuse University, and is funded, in part, by the US Small Business Administration.


Bachelor’s degree or equivalent combination of education and work experience is required.

Minimum three years of experience in an administrative position in business, government agency or at a not-for-profit.

Job Specific Qualifications

Experience working with small businesses preferred.

Self-starter with demonstrated ability to work independently in a complex environment, managing multiple projects.

Effective interpersonal, written, and oral communication skills.

Knowledge and understanding of business development.

Demonstrated administrative and organizational skills.

Outstanding customer service and client skills.

Proficient with Microsoft Office.

Experience with CRMs and data entry, a plus.

Ideal candidates are proactive self-starters motivated to learn and solve problems as needed.

Familiarity with Learning Management Systems ( LMS ) such as SkillSoft, Blackboard, Adobe Captivate, or Moodle a plus.

Familiarity with small business programs and the Syracuse community preferred.


Advise clients on COVID -19 business matters.

Assess and respond to COVID -19 related business inquiries from clients and the community. Inquiries will come in through phone, email, social media and in person.

Schedule appointments, as necessary, to address COVID -19 business related inquiries.

Facilitate the intake assessment and registration process for all COVID -19 service applicants.

Manage the tracking and flow of progress of COVID -19 service clients to appropriate resources and counselors, including scheduling meetings, maintaining accurate contact information, and gathering feedback in regards to ensuring the support of clients and resolution to their needs.

Assist with the planning and implementation of classes and sessions for small business owners and local entrepreneurs in a variety of topics related COVID -19 impact and assistance.

Use tools like Eventbrite, social media, WebEx, CRM, LMS, and others as needed to plan and implement programming.

Research and stay abreast of all new COVID -19 legislation, funding opportunities, and resources for COVID -19 affected businesses.

Create and deploy marketing emails and social content supportive of and consistent with the WISE WBC brand voice and strategy.

Interpret and be able to communicate the ever-changing information and resources around COVID -19 for business owners.

Other duties as assigned.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 08/12/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

This is a one year granted funded position.

This position is located off campus at the WISE Women’s Business Center.

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