Program Analyst, Leave and Workers' Compensation

Job Summary

Under general direction and reporting to the Leave and Workers’ Compensation Program Manager, this position serves as the primary point of contact for staff, faculty, management and third-party claims administrators for leave, workers' compensation and return-to-work programs incorporating SJSU and CSU policies and practices in adhering to Federal and State laws and applicable Collective Bargaining Agreements; assists in ergonomic assessments and employee accommodations; and plans, organizes, prioritizes and independently performs varied and specialized administrative, analytical responsibilities in support of the organizational operation to meet programmatic and administrative goals. The incumbent may be required to lead and coordinate projects as needed and will review various appointments and employment changes for completeness and accuracy, perform records maintenance, and other duties as assigned.

Key Responsibilities

  • Process Workers’ Compensation claims and provide case management for employees with work-related injuries.
  • Enter claims and maintain data in a shared database, process compliance reports for OSHA record keeping and annual filing requirements.
  • Investigate and manage claims, correspond with the Third-Party Administrator, Sedgwick, and assigned Attorneys to resolve identified problems and help ensure the timeliness and thoroughness of the claims process.
  • Work closely with Employee Relations team to ensure decisions are based on all available data for employee.
  • Coordinate Industrial Disability Leave and Temporary Disability benefits.
  • Develop and implement program procedures, training and communications.
  • Answers inquiries and meets with employees preparing for leave of absence.
  • Calculates leave of absence accrual usage and balances.
  • Reviews leave of absence requests for completeness, accuracy, and eligibility requirements.
  • Compiles leave of absence requests and information for management decisions.
  • Communicates leave of absence decisions.
  • Researches data required to complete transactions and coordinates employment status changes related to leave of absence.
  • Tracks leave of absence and generates reports.
  • Verifies leave of absence and employment status changes in UP/Payroll systems.
  • Administer the Return-to-Work program.
  • Evaluate medical documentation for injured employees.
  • Coordinate with management to identify job accommodations.
  • Assist with interactive process.
  • Work with various campus constituents regarding Return-to-Work issues.
  • Support the campus Ergonomics program.
  • Conduct ergonomic workstation evaluations.
  • Generate detailed evaluation reports, specifies appropriate equipment and ergonomic furniture items.
  • Develop and conduct related training.

Knowledge, Skills & Abilities

  • Thorough knowledge of English grammar, business writing, punctuation, and spelling.
  • Ability to compose and appropriately format correspondence and reports.
  • Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
  • Excellent oral and written communications skills with a diplomatic demeanor and client empathy to provide service to faculty, staff, administrators, and the general public.
  • Knowledge of or ability to learn Federal and State laws, bargaining agreements, policies, and practices related to leave of absence.
  • Knowledge and experience with ergonomic program administration and evaluations or ability to learn.
  • Knowledge of related California employment disability rules and regulations under ADA and Fair Employment and Housing Act.
  • Ability to organize and conduct meetings, maintain confidentiality and appropriately handle sensitive communications.
  • Experience with Workers’ Compensation claims management and comprehensive knowledge of applicable laws.
  • Ability to use discretion, exercise good judgment and resourcefulness, tact, diplomacy and maintain strict confidentiality.
  • Ability to establish and maintain effective working relationships with individuals at all levels of the university and outside agencies.
  • Strong presentation and communication skills, both verbal and written. Strong investigation skills.
  • Advanced knowledge of software applications such as word processing, spreadsheets, and database management.
  • Knowledge of UP/payroll systems and ability to learn PeopleSoft HR.
  • Ability to perform standard business math, such as calculating ratios and percentages and making simple projections.
  • Ability to provide solutions for complex, system-related problems.
  • Ability to draft memoranda, instructional/training hand-outs related to personnel matters and documents.
  • Ability to use discretion in the handling of sensitive and confidential personnel matters, inquiry reports and data collection.
  • Ability to provide consultation to the campus in the areas of personnel matters.
  • Ability to respond to and interact with scheduled and walk-in traffic where a high level of professionalism, sensitivity, tact, and efficiency is paramount. Ability to facilitate the needs of visitors.
  • Ability to set own priorities, perform consistently, organize and plan work and projects; make decisions independently and complete duties accurately with little or no supervision.
  • Ability to perform accurately in a detail-oriented environment, and handle multiple work priorities.
  • Ability to apply a high degree of judgment, discretion, and initiative.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
  • Ability to quickly learn and apply a variety of State, Federal, CSU, and SJSU policies and procedures.

Required Qualifications

  • Bachelor’s degree or professional training program specific to the position and directly related work experience, or a combination of education and experience which demonstrates the ability to perform the essential functions of the position
  • Three years of administrative work experience

Preferred Qualifications

  • Two years or more of experience in Leave of Absence Administration or Leave Case Management
  • One year or more of experience in Workers' Compensation
  • Knowledge of FMLA, CFRA, CPDL, and other applicable state and federal leave laws
  • Knowledge of ADA and the interactive process
  • Experience providing guidance to employees and managers on leave of absence and workers' compensation
  • Experience in MS Word and Excel
  • Strong verbal and written communication skills
  • Strong problem solving, time management, and priority setting skills Input preferred qualifications


Classification: Confidential Administrative Support II
Hiring Range: $4,233/month - $9,514/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: September 30, 2020 through October 14, 2020 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: September 30, 2020 (9:00 AM) Pacific Daylight Time
Applications close:

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