Veterinary Customer Services Rep I/II (Overnight)
- Employer
- Auburn University
- Location
- Alabama, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 1, 2020
View more
- Position Type
- Faculty Positions, Health & Medicine, Veterinary Sciences, Administrative, Business & Administrative Affairs, Business & Administrative Support
- Employment Level
- Administrative
- Employment Type
- Full Time
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Position Details
Requisition Number
S438P
Home Org Name
Clinical Sciences
Division Name
College of Veterinary Medicine
Position Title
Veterinary Customer Services Rep I/II (Overnight)
Job Class Code
AA79 (A-B)
Appointment Status
Full-time
Part-time FTE
Limited Term
No
Limited Term Length
Job Summary
This is an overnight position with a rotating schedule, as well as holiday and weekend shifts. Work hours are typically between 10:00 pm – 8:00 am with some variation. Shift differential is provided.
Responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients’ animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.
Essential Functions
1. Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client information and referring veterinarian. Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival. Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful.
2. Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.
3. Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment. Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
4. Discharges clients in a timely and appropriate manner. Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client. Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.
5. Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office.
6. May assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision.
7. Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
8. May assist veterinary technicians with basic patient care such as, restraining patients while clinical staff administers treatments, giving basic medications by direction of detailed treatment schedule, feeding patients, icing incisions, changing out fluids, nebulizing patients, and flushing catheters under supervision by clinical staff.
9. May assist in cleaning kennels, stocking medical supplies, and uploading a clean and safe clinical working environment.
Education Level
High School Diploma for entry level
Field of Study
Years of Experience
None required for entry level
Area of Experience
Experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems preferred.
Requirements for Additional Job Levels
Consideration for Level I requires a High school diploma or equivalent.
Consideration for Level II requires a High school diploma or equivalent plus 2 years. Experience must include at least 2 years at the preceding level or equivalent within Auburn University.
Salary range determined by eligibility for Level I or II.
Education Level
Field of Study
Years of Experience
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Area of Experience
Requirements for Additional Job Levels
Minimum Skills and Abilities
Minimum Technology Skills
Minimum License and Certifications
Desired Qualifications
Salary Grade
27
Salary Range
$20,300 - $37,200
Job Category
Office/Administrative Support
Working Hours if Non-Traditional
This is an overnight position with a rotating schedule, as well as holiday and weekend shifts. Work hours are typically between 10:00 pm – 8:00 am with some variation.
List any hazardous conditions or physical demands required by this position
Posting Date
10/01/2020
Closing Date
EEO Statement
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
http://www.auemployment.com/postings/19665
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- Transcripts
- Letter of Recommendation
- Curriculum Vitae
- Other Documentation
- Other Documentation (2)
Required fields are indicated with an asterisk (*).
- * How were you made aware of this opportunity?
- AU Employment website
- Employment websites (Indeed, HigherEd Jobs, etc.)
- Veterans Assistance Services
- Disability Assistance Services
- Newspaper
- Professional Journal
- Listserv
- HR email
- Social Media
- State Employment Service
- Walk-in
- Other
- * Please select the answer that best describes your current
employment relationship with Auburn University.
- Not a current Auburn employee
- Current Auburn employee in position less than one year
- Current Auburn employee in position more than one year
- * Do you have a high school diploma or equivalent?
- Yes
- No
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