Accounts Administrator

Massachusetts, United States
Salary Not specified
Oct 01, 2020
Employment Level
Employment Type
Full Time

Accounts Administrator
Target Hire Date
10/26/2020 - 26 days to go
Join our community and experience Emerson College!

A crucial role in the area of Student Accounts/Billing as well as introductory information related to financial aid and financing an education.

Your Responsibilities:Daily Operational Tasks - Assist the office team in the daily operations included, but not limited to, processing
payments and the collection of accounts receivables ensuring compliance with institutional as well as federal policies. Outreach and communications may be via phone, email, or in person. This position also assists with data entry of payments and may be trained in health insurance procedures as well as Perkin Loan procedures.

Record-Keeping - Process weekly student refunds which are electronically shared with Finance;
  • Assist with accuracy check of student refunds questioning when appropriate;
  • Run the Title IV report which outlines all students' accounts with Title IV aid, confirm all refunds are processed in a timely manner and comply with Title IV regulations.
  • Oversee all our monthly payment plans. Act as a liaison between Emerson and Touchnet to assure the best customer service experience.

Counseling - Counsel prospective students, current students and parents (and others in the Emerson community) regarding payment of bills, payment plans and educational options, as well as introductory information related to financial aid.
  • Excellent customer service skills and the ability to work with students and parents in a friendly, courteous manner.

Team Participation - Propose changes to current policies and procedures to increase productivity, when applicable.
  • Be a strong team player when it comes to suggestions for improvement and implement changes.
  • Respect diverse opinions and backgrounds to build an inclusive team.

Your Qualifications:
  • Bachelor's Degree or equivalent experience
  • 1-3 years of experience in client accounts
You'll be preferred if you have:
  • Knowledge of financial aid, admissions, student accounts, or student services;
  • Experience working with diverse student populations
  • Ability to understand college policies and regulations
  • Prior experience using an enterprise system (i.e. Banner, PeopleSoft)
  • Excellent Microsoft Office skills

Grade of Position: A14E

Scheduled Weekly Hours: 36.25

Hiring Range: $42,750.00 - $44,700.00

To apply, please visit:

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email:

Annual Clery Report
n accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range