Student Accounts Officer

Think Education
NS, Australia
Salary Not Specified
Sep 30, 2020
Employment Type
Full Time
The Opportunity
Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception.

Reporting toHead of Student Financial Servicesyou will join a team of passionate staff who are playing their part in making sure that we areHere for Good.

As theStudent Accounts Advisor, you will provide high quality, customer-focused student administration and inquiry management with regards to student finances. This role is customer facing and spans the total student lifecycle – from admissions, to student graduation, consistently delivering exceptional service quality.

On a typical day in this role you will:

  • Respond to all student finance enquiries and coordinate all aspects of student fees
  • Coordinate debt collection activities and follow through to achieve outcomes
  • Develop, implement and improve processes - particularly withdrawals/deferrals and their student impact
  • Assist in administering FEE-HELP related queries and reconcile international student deposits
  • Ensure compliance with government and organisational requirements, financial frameworks and policies

  • This is aFull-time Permanentposition based at Pyrmont and Kent Street Campus in Sydney.

    Who are you?
    To be successful in theStudent Accounts Advisorposition you will have:

  • Experience in Student or Customer Service and Engagement in the education or related sector.
  • Proficiency in Excel
  • Ability to work autonomously and unsupervised and to organise and prioritise workload
  • A high level of integrity, proactive, reliable with attention to detail
  • The ability to function effectively in a fast-paced environment
  • Tertiary qualifications and/or previous work experience within an education environment is highly desirable but not essential.

    If you have a passion for helping people, problem solving and being part of the student experience this role is for you!

    Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

    Who are we?
    Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.

    Torrens University is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

    We partner with a range of top providers to make your working life a more rewarding and flexible experience.

  • These include:

  • Tuition reduction benefits on a range of courses
  • Here For Good Day – an annual day of leave for you to give back to your community
  • The ability to purchase additional annual leave

  • Ready to make your difference?

    Join the Torrens University team by clicking“APPLY”now!

    Applications Close: Sunday 19th October 2020

    Have questions? Send them through to our friendly Talent Acquisition Team at

    Job Reference Number: 3171336