Student Services Advisor

University of Wisconsin-Oshkosh
Wisconsin, United States
Salary Not Specified
Sep 30, 2020
Employment Type
Full Time

Working Title: Student Services Coordinator Official Title: Student Services Advisor Employment Class: Academic Staff FTE: 1.0 Compensation: $43,010 FLSA Status: Exempt Terms of Employment: 12-month, Fixed- term renewable Position Summary: The Student Services Advisor is located in the Student Affairs Office on the Fond du Lac Campus and is a strategic member of the Solution Center. Student Services Advisor is responsible for providing professional academic and career advising to new and continuing students with additional direct responsibilities in the areas of financial aid, student accessibility, recruitment and retention. Responsibilities
35 % Advising

Provide academic and career advising for new and continuing students in efforts that students successfully complete their academic curriculum and are provided career activities to maximize their career opportunities in the current educational environment.

1. Academic Advising – Meet with students to determine appropriate course selections to fulfill their selected academic curriculum.
  • Interpret placement test scores and direct students to the proper course selection
  • Provide guidance and direction to selected students for certificates and degrees
  • Network and build cooperative and collaborative relationships with staff at transfer institutions to ensure timely and smooth transitions of students/information
  • Coordinate and administer enrollment of high school students involved in concurrent enrollment

2. Career Advising-Perform skill sets/needs/career assessments and related activities with and for students

  • Review and interpret career assessments with students
  • Identify needs and provide guidance for students pursuing internships
  • Administer and/or network with area and potential employers to be a conduit/resource for students or to coordinate career planning/job/employment events

35% Student Servicing

Identify and guide students through any/all additional needed/determined/related academic or non-academic assistance or intervention programs required to complete the academic curriculum.
  • Perform/identify individual and/or group needs activities/assessments for undecided students/groups and provide or refer resources for these individuals/groups
  • Provide direction and resources for students who need accommodation services, including process, documentation required, connection to Accessibility Services to meet with the Accessibility Coordinator and advise students on protocol/process for disseminating accommodation plan to faculty.
  • Identify, determine, and implement and/or refer assistance strategies/plans/programs for identified “at-risk” and “probation” students in efforts for the student(s) to achieve academic success
  • Guide students through the transfer process (as needed) and provide all necessary/additional administrative support to ensure successful transfer
  • Advise and guide students to meeting Academic Actions Committee determinations. Review completed student appeals and follow up with required updates
  • Identify and refer students requiring additional specific services/expertise to the appropriate staff/department/area/administrator (admissions, financial aid, veterans, accessibility, student conduct and enrollment services, etc.)
  • Collaborate with the Student Accessibility Services Coordinator. Advise students on protocol/process for disseminating accommodation plan to faculty.
  • Review and send requests for alternative formats of course materials to the Alternative

10% Financial Aid/Scholarship Support

Provide Administrative related program support

1. Financial Aid- Meet with students to inform, review, and sign off on required documentation when necessary and follow through with timely follow-up regarding any/all application/review update(s) and/or status(es). Refer students to appropriate staff/departments when appropriate and as needed. Specific duties include:

  • Complete consortium agreement forms and submits to the Student Financial Aid Office
  • Help students notify the Financial Aid Office of campus scholarship awards incorporated with student’s aid package
  • Support students with academic support services and resources as they pertain to SAP and other Financial Aid decisions made.
  • Connect Veteran students to the Veteran’s Coordinator and/or appropriate support(s) individual(s)/department(s).

2. Scholarship- Support the Foundation with any tracking, coordination, application status or academic situations to all appropriate departments/areas. The Student Services Coordinator is the campus liaison to the scholarship committee.


10% Recruitment and Retention Programs

Perform administrative and related support duties for campus recruitment and retention efforts/programs.

  • Performs needs analysis and assessments for the campus and institutional as requested. Provide learned/related information regarding student populations for campus programs/projects/initiatives related to recruitment and retention of new and currently enrolled students.
  • Participate (as needed or assigned/delegated) in registration/enrollment events, orientation events, placement test events, campus visits/tours, etc.

5% Student Accessibility Services

Serve as the campus contact for Student Accessibility Services and perform any/all administrative and related support duties at the campus level.

  • Assist with identifying and resolving accessibility service needs as required. Meet students to review and complete accessibility paperwork and forward any/all paperwork and supporting documentation to the Accessibility Coordinator in Accessibility Services. Advise students on process for disseminating accommodation plan to faculty.
  • Review and send requests for alternative formats of course materials to the Alternative Textbook Coordinator.
  • Collaborate with instructors to organize student note taking.

5% Other Duties

  • Provide direction and lead student workers in the Student Affairs Office. Disseminate updates to students as provided/appropriate. Coordinate student schedules/coverage.
  • Provide administrative tracking and support for the annual student satisfaction survey and ongoing assessment of the Solution Center.
  • Participate and contribute to any/all assigned and/or elected/assigned governance activities.


  • Bachelor's degree
  • Experience working in a student services or advising office in higher education, or closely related.
  • Demonstrated effective organizational skills to manage multiple and shifting tasks/demands to meet timely deadlines.
  • Demonstrated commitment to equity, diversity, and inclusion
  • Working and applied knowledge and experience analyzing academic course prerequisites, requirements, schedules, needs.
  • Master’s degree
  • Specific experience with and/or working knowledge of academic and career advising in higher education with accompanying polices, practices, and procedures.
  • Experience providing lead direction or supervision.
  • Knowledge of financial aids (applicable federal, state, private loans, scholarships, etc.) and accompanying processes (i.e. FAFSA)
  • Familiarity with ADA (Americans With Disabilities Act) and related policies
  • Working knowledge and understanding of academic student conduct (UW System Chapter 14)
  • Working knowledge and understanding of non-academic conduct (i.e. Title IX, UW System Chapter 17 and 18)
  • Working knowledge of any/all student and/or higher education federal state regulations/policies (FERPA, Clery Act, etc.)
  • Familiarity and experience with higher education transfer programs, policies, and software (e.g. Transferology)
  • Working knowledge and effective usage of MS Office and/or closely related software and computer/fax/office equipment hardware
To Apply:

Applicants must submit the following documents using the online application:

Cover Letter, Resume, 3 References, Unofficial Transcripts of final degree (ie. Bachelors or Masters)

For questions regarding your application and additional options to apply, contact Human Resources at or 920-424-1166.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: .

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by October 14, 2020 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see , or call UWOs Police Department, at (920) 424-1212 for a paper copy.

Campus Security Authority (Clery Act)
This position is a designated Campus Security Authority and is obligated under the Clery Act to notify the Dispatch Supervisor/Records Custodian at the UW Oshkosh Police Department of alleged Clery Crimes that have been reported to them or alleged Clery Crimes that they have directly witnessed.

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