Supervisor, Information Technology Infrastructure and Systems

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JOB TITLE SUMMARY

Job Title: Supervisor, Information Technology Infrastructure and Systems

Department: Information Technology

Evaluation Group: Staff

FLSA Status: Exempt

Starting Salary: $ 69,015.00

Reports To: Associate Vice President, Information Technology

Positions Supervised: Administrator, Information Technology Systems; Infrastructure Lead, Information Technology Systems

Job Summary

The systems and infrastructure supervisor is responsible for overseeing the analysis, design, development, implementation and support of hardware, local and cloud-based applications.

Familiarity with the following technologies is a crucial part of the role: Microsoft Office 365, Azure, Veeam, VMware, SCCM, SAML Authentication, DNS, DHCP, and Active Directory.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities

• Identifies important potential technologies and approaches to address current and future needs, evaluating their applicability and fit and providing recommendations
• Provides day-to-day administration and future enhancements for the university’s IT system infrastructure and virtual platforms
• Acts as project manager for systems and infrastructure projects
• Ensures uptime, server management, system upgrades, monitoring and advanced support for all operating systems, virtualization and cloud-related issues
• Provides proactive and reactive management, including migrations of existing systems as well as implementation of new systems
• Delivers enterprise virtualization capability to install, configure and manage a highly available and scalable virtual infrastructure
• Provides planning, installation, configuration and upgrade support for all infrastructure systems
• Develops plans for deploying and administering virtual machines
• Monitors implementations and ongoing operations of Lindenwood systems

Service Orientation

• Collaborates with supervisor to conduct employee performance evaluations
• Develops employee skill sets and provides professional growth opportunities

Communication, Collaboration and Teamwork

• Works with direct reports to establish and track yearly performance goals
• Manages human resources reporting for assigned staff, including but not limited to: timecards, overtime approval, requests for time off and other various personnel matters
• Creates and broadcasts standard operating protocols

Planning, Organizing and Accountability

• Formulates plans to meet system performance objectives
• Assigns and directs work activities for team members

Initiative, Problem Solving and Decision Making

• Prepares and provides input on data protection, access, authentication control, resource management, monitoring, high availability, fault tolerance and scalable virtualized infrastructure
• Participates in enterprise testing for integration of proposed new technologies and develops test-related documentation
• Prepares and enforces system protection procedures such as file permissions, user accounts and system availability
• Installs and upgrades operating systems and software applications
• Defines standards for cloud and virtualization technologies and determines best practices for usage

University Mission

• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Minimum 3 years' related IT experience
• Master’s degree preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Practical experience in implementing and sustaining hypervisor installation, configuration, management and data protection of a high-availability virtualized environment
• Ability to use good judgment, think critically and collaborate
• Advanced knowledge of how IT processes can be leveraged to assist the university in upholding its mission
• Excellent written and verbal communication skills
• Highly organized and able to direct multiple projects simultaneously

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for extended period of time daily
• Regular attendance is a necessary and essential function
• Standing, reaching, stooping and walking may be required in addition to grasping, lifting or carrying IT hardware and other equipment

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.