Vice President of Student Services

San Mateo County Community College District
California, United States
Salary Not specified
Sep 30, 2020
Employment Level
Employment Type
Full Time

Vice President of Student Services

San Mateo County Community College District

Posting Number: 2014969S
Department: President's Office SKY (DEPT)
Location: Skyline College
Position Number: 2A0013
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $172,752 annual)
Max Salary: $221,916 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
Skyline College is part of the San Mateo County Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 16,000 students each academic year. Skyline College has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on Skyline College’s Office of Planning, Research and Institutional Effectiveness (PRIE) website.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
Reporting directly to the College President, the Vice President of Student Services provides vision and administrative leadership for the College's Student Services programs. The Vice President of Student Services functions in a senior administrative capacity, collaborating closely with the College President, the Vice President of Instruction, and Vice President of Administrative Services and other College administrative staff to oversee the College's effectiveness in meeting students' needs.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Plans, develops, coordinates, implements, and evaluates the College’s Student Services programs to meet student needs. Among the programs included are: Enrollment Services including Admissions & Records, Financial Aid, and Scholarships; Health Services; Student Success and Support Program (SSSP), including Assessment, Orientation, Counseling; Career and Transfer Services, Outreach Activities, EOPS/CARE, CalWORKs, Disability Resources, International Students, Student Activities and Student Government, and extracurricular activities, including graduation

2. Sets and pursues the vision for Student Services that focuses on student access and success, institutional effectiveness, and student engagement beyond the classroom

3. Supervises and coordinates the fulfillment of Student Services goals within the strategic plan of the College and the strategic plan of the San Mateo County Community College District

4. Develops and negotiates partnerships with other educational institutions, corporations, businesses, community organizations, and agencies

5. Participates in District-wide student services program planning and review

6. Develops and manages the Student Services budgets; and directs the development and implementation of selected externally funded initiatives

7. Plans on both a short-and long-term basis for staffing levels in Student Service areas and ensures that those areas are proactive and sensitive in the hiring and retention of culturally diverse staff, faculty, and administrators

8. Assists with the development of resource allocations for facilities, equipment, and technologies that support Student Services programs

9. Directs implementation and enforcement and adjudication activities related to all policies, procedures and regulations of student conduct and student disciplinary action; ensures compliance and due process requirements established by public law and District Rules and Regulations

10. Supervises, guides, and assesses activities related to articulation with secondary schools and Student Support and Success Program (SSSP) activities within the College including the recruitment, admission, assessment, orientation, advisement, and retention of students

11. Represents the College to professional organizations, governance entities, community groups, and prospective donors and friends of the College

12. Provides leadership in responding to accreditation standards, the Basic Skills Initiative, Student Equity, and the Student Success and Support Program (SSSP)

13. Works collaboratively with construction management personnel on facilities projects

14. Responsible to the President for implementing District Rules and Regulations, California Education Code and collective bargaining agreements as required

15. Stimulates self-reflection and assessment, including Student Learning Outcomes (SLO’s), which leads to ongoing improvement

16. Coordinates and monitors Student Services program reviews

17. Participates in local, regional and state activities to promote the San Mateo County Community College District and community college interests

18. Participates in shared governance consultations and collaboration. Provides guidance to and receives advice from faculty, staff, and student organizations on matters related to Student Services programs and services

19. Collaborates with administrators in instructional divisions to develop mutually supportive and integrated student-centered models of instruction and student support

Minimum Qualifications:
• Possession of a Master’s degree or above from an accredited institution OR the equivalent

• Minimum of three years of management experience in student services (five years of progressive management experience is preferred), preferably in an accredited institution of higher education

• Demonstrated experience in budget development and management

• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

Physical Requirements:
This classification requires sitting for extended periods of time, pushing and pulling, and visual acuity. The ability to type, use phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects of light to moderate weight, work at a computer, including sitting and viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other control device, dexterity of hands and fingers to operate keyboard, hearing and speaking to communicate and provide information to others. Ability to operate a motor vehicle and drive to off campus locations.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
1. Ability to function as an effective leader in the administration of a comprehensive community college student services program; expanding community outreach and improving student recruitment and retention

2. Skill in serving as a visionary in finding ways to address the rapidly changing needs of students through new technology, programs, and services

3. Knowledge of goals, policies, regulations, and methods related to community outreach and student recruitment, enrollment services, assessment, retention, articulation, transfer, graduation, and discipline

4. Knowledge of current theories on counseling and advising, including use of technology and multicultural issues that affect the design and delivery of student services

5. Knowledge of institutional research models and methodologies

6. Skill in respectful and sensitive communication with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds; sensitivity to the value in, and issues related to, successfully serving a culturally diverse student population

7. Skill in strategic planning and managing through change

8. Knowledge of and/or experience with federal regulations, Title 5/Education Code, California regulatory agencies, accreditation, and collective bargaining

9. Ability to motivate and encourage others to work constructively and cooperatively to achieve and sustain a student-centered environment; coordinate work performed by others

10. Ability to promote and adhere to the principles of shared governance and to work effectively as part of an educational leadership team

11. Skill in developing and managing budgets, including externally funded initiatives

12. Skill in communicating effectively with students on a variety of issues, including those related to student conduct and discipline

13. Skill in data comparison, analysis, and interpretation; conceptualization; attention to details

14. Skill in oral communication with small and large groups; persuasive communication; negotiation

15. Skill in conflict resolution and ability to manage confrontation with tact, sensitivity, and patience

16. Ability to adapt and be flexible; prioritize

Preferred Qualifications:
1. A deep understanding of, and respect for, participatory governance

2. A demonstrated talent for relationship and team building with an ability to bring stakeholders together and build consensus

3. A well-formed leadership philosophy, deep listening skills, and experience as a successful leader who can deliver on desired outcomes

4. A “students first” and equity-focused mindset

5. Ability to authentically connect and interact with students, classified professionals, and administrators, especially during a time of remote learning and operations

6. Demonstrated expertise and understanding of all areas of Student Services;

7. Demonstrated fiscal prudence and accountability

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Optional tax-deferred flexible benefit 403(b) and 457 plans are also available. Academic managers participate in the State Teachers’ Retirement System, a defined-benefit retirement plan through the State of California. Employees may also be eligible for various first-time homebuyer programs.

Open Date: 09/15/2020
First Review Date: 10/30/2020
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials
All applicants are required to submit:

1. A completed online District application form (go to to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:

SMCCCD Office of Human Resources
3401 CSM Drive, San Mateo, CA 94402
Tel.: (650) 574-6555
Fax:(650) 574-6574
Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2019 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2019 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2019 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2019 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

To apply, visit:


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