Strategic Enrollment Technology Specialist
The Strategic Enrollment Technology Specialist provides support for the implementation and maintenance of numerous enrollment related software solutions at the University of Tennessee at Chattanooga, including but not limited to Customer Relationship Management (CRM) Database, career services software, academic advising software, and text/chat/email communications software. The Specialist directly performs development, testing, and training of the components of these solutions. The Strategic Enrollment Technology Specialist is responsible for assisting the campus community in usage of these solutions to further the strategic plan of the division and university. This position works under the direction of the Director of Strategic Enrollment Technology in an environment where high quality solutions and continuous service improvements are expected. This position serves as part of a team to facilitate better enrollment technology strategies that provide campus wide solutions. Strategic Enrollment Technology team is a part of the Division of Enrollment Management and Student Affairs and is a vital link between the university's enrollment management objectives and the information technology capabilities.
Project Management and Execution
Coordinates the introduction, management, building, research, execution and training of enrollment management software solutions to meet the needs of campus departments; determines the proper architecture of the data and builds the forms to meet the needs of the department are components; and assists in providing training as needed for UTC to be able to maximize the ability of all of the uses of the software solution through constant training and the rolling out of new functionality.
Ongoing, Daily Tasks
Coordinates the review of data integrations between enrollment software and work any outstanding issues in the data integrity and discrepancies; researches and rectifies data issues and works with the Director to improve processes; and participates in the Duplicate ID process for campus in the SIS system as well as the CRM under the direction of the Director of Strategic Enrollment Technology.
Customer Services/Technical Support
Provides back up to review and grants security access to supported software solutions; sets up proper security groups, fields and shared views to allow for a secure database architecture; and serves as a secondary day-to-day technical and functional contact for offices, internal stakeholders, prospective students or customers in relation to supported software.
Benchmarking and Analytics
Performs analysis of supported software solutions effectiveness across multiple analysis platforms including Argos, Pentahoe and Google Analytics to augment data driven decisions about enrollment and prospective student trends; and keeps abreast of related technology advances & trends, "best-practices", and 3rd-Party solutions in student information systems and enrollment management and the potential for usage to enhance supported enrollment technology across campus.
The ideal candidate will possess the following:
- Excellent interpersonal skills with functional office staff and
other technical staff
- Strong time management skills and ability to multi-task with
- Ability to react quickly in a fast-paced, rapidly changing
- Strong technical analysis, problem solving and technical
- Strong ability to take ownership of assigned tasks and
- Logical, clear and concise written and verbal communication
- Ability to work seamlessly within a team, as well as manage
- Ability to take a leadership role on complex projects
- Ability to rely on experience and judgment to plan and
- Proven soft-skills, including the ability to share knowledge,
resolve conflict, and create consensus
Review of applications will begin on October 5, 2020 and continue until the position is filled. Applications received by this date will receive priority consideration.
Minimum Qualifications: Bachelor's degree in Education Administration, Business Administration, Computer Science, or close equivalent; and two years of related experience in providing application support, data management, report development, and/or functional students services.
Preferred Qualifications: Master's degree; experience working with enrollment technology support; experience working with an IT help desk; experience working in Customer Service within Higher Education; and experience with Admissions, Career Services, Advising or other enrollment management areas.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
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