Associate Director of Student Financial Aid for Systems, Data, & Records Management

North Carolina, United States
Salary Not Specified
Sep 25, 2020
Employment Type
Full Time
Position Title Associate Director of Student Financial Aid for Systems, Data, & Records Management Position Number 001791 Department Office of Student Financial Aid & University Scholarships - 240500 Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 19,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications
  • A Bachelor’s degree is required from an accredited college or university, as well as at least three years of general administrative experience involving public contact in a higher education setting.
  • Experience working directly with students and staff on complex issues is required.
  • Experience working with funding and federal regulations is required.
  • Experience working with computer information systems is required.
  • Experience showing the ability to be organized individual able to multitask and detail oriented is required.
  • Experience/references that show the applicant has positive and effective customer service skills.
  • The applicant needs to show a track record with solid oral and written communication skills.
  • The applicant needs to have experience supervising at least two staff members.

The Division of Enrollment Management is committed to seeking and sustaining a culturally and ethnically diverse University community that is inclusive of all individuals and groups. Successful candidates will demonstrate leadership and innovation in advancing diversity and dedication to recruiting and serving students with diverse needs, backgrounds, ethnicities, abilities, and other distinct characteristics in respectful, sensitive, and understanding ways.

License/Certification Required


Essential Duties and Responsibilities

The Associate Director for Systems, Data, and Records Management is responsible for directing, managing, and supervising data and records processing, analysis, maintenance, enhancement, reporting, and process development. This position requires a blend of student financial aid functional knowledge, technical expertise, management, business analysis, and problem resolution skills. This Associate Director will seek efficiencies through constant oversight of technical processes as they relate to financial aid data, eligibility, awarding/packaging, program management, and office procedures. The position has oversight responsibility for management of program records, including timely and accurate recordkeeping, document imaging, reconciliation, and reporting, as well as maintaining process integrity and compliance. This position is also responsible for selecting, supervising, training, and evaluating staff within purview. The incumbent is part of the office management team, and thus assists in preparation of operating and program budgets, data/statistical reports and evaluations, and complex funding applications.

Suggested Salary Range $60,000 to $65,000 Physical Demands of Position

Typical physical demands of professional position within a university, including lifting and carrying up to 10 pounds, with or without reasonable accommodation.

Special Instructions to Applicants

Please attach required documents:
Cover Letter
List of three References with Contact Information

AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally. Inclusive Excellence is the intrinsic value that a diverse population adds to the learning, teaching, and decision-making processes of an institution.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

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