Business Solution Analyst

Location
Maryland, United States
Salary
Salary Not Specified
Posted
Sep 23, 2020
Employment Type
Full Time

General Position Summary:

The IT Business Solution Analyst is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university’s information systems. This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams.​ This position will also serve as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered.​ Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.

The IT Business Solution Analyst will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers.

Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.

This position includes applying knowledge to identifying and developing test cases, automated test cases, unit testing, test scripts for identified business requirements, and corresponding data requirements for various business processes.​ This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects.​

This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, unit testing and test scripts.

The position will require working closely with colleagues on the University Information Systems team as well as with business users that the team supports. The business users of the University Information Systems consist of administrators for all University's schools/divisions, deans, departmental leaders, etc. as well as President and Provosts Office and departmental users. The position will work primarily with HP Quality Center, SQL Server, Microsoft Office Suite, JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team from time to time as well as perform system requirements gathering and documentation. The position will collaborate with other team members and managers. Work will be reviewed by supervisor and subject atter experts. The position works at a high degree of independence.

Job Scope/Complexity:

Under limited guidance, responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for team work (enhancement, support and maintenance projects.) Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.

Job Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

  • Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use
  • Work closely with project managers and project team to provide testing timelines and status as well as requirements gathering
  • Create test strategy based on the analysis of design document and requirements
  • Design test plans for projects and work with project teams and business partners to obtain approval
  • Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards
  • Generate test scripts and perform test analysis. Test scripts will be manual or automated.
  • Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed
  • Report test results and metrics to management and team in timely matter
  • Define test cases, scripts and corresponding data sets
  • Manage and execute test preparation activities with minimal supervision
  • Perform test execution and defect tracking (if applicable)
  • Learn, support, maintain and train users on testing tools
  • Identify other uses and expansion of the tool sets
  • Write business cases, business requirements, develop functional specs and functional prototypes.
  • Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
  • Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems
  • Facilitate meetings, creates status reports and communicates with stakeholders or business users, under guidance.

Required Education:
Bachelor’s degree required. Additional experience may be substituted for education.

Equivalency Formula:

JHU:Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis

Required Experience:
Five years of related work experience focused within testing and business requirement gathering.

  • At least 5 or more years of business requirement gathering experience and/or hands-on experience with system / integration / user acceptance testing (automated and manual)
  • Strong analytical, interpersonal and problem solving skills
  • Experience creating test scripts (automated and manual)
  • Effective in team setting or as individual contributor in an IT setting
  • Ability to multi-task & support multiple priorities / multiple deliverables
  • Excellent technical skills (e.​g.​ HP Quality Center, HP Quick Test Pro, HP Load Runner) and ability to apply it
  • Strong understanding of IT concepts, development life cycles and best practices
  • Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers
  • Excellent written and oral presentation skills; must have facilitated and guided users through requirements sessions with a combination of prototype and storytelling
  • Ability to independently lead or facilitate meetings and perform as a team player in one or multiple agile/waterfall teams
  • Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance
  • Strong critical thinker with problem solving aptitude and ability to take initiative with an analytical perspective
  • Strong understanding of the Agile development methodology and requirement gathering process

Preferred Job Qualifications:
Knowledge in the assigned application as well as the platform on which it runs (SQL Server). Higher education experience is helpful but not required.

Knowledge, Skills, & Abilities (KSA’s):

  1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
  2. Ability to work on multiple priorities effectively.
  3. Ability to execute assigned project tasks within established schedule.
  4. Possesses sound documentation skills.
  5. Ability to maintain confidentiality.
  6. Must demonstrate exemplary customer service skills
  7. Ability to understand requirements and translate into test cases
  8. Ability to create quality assurance plans based on the analysis of design documents and requirements, create and execute test cases, log and assign defects and keep track of the defect status

​​​​​​​

Special Knowledge, Skills and Abilities:

The IT Business Solutions Analyst requires an ability to take the point of view of the customer, a strong desire for quality, and an attention to detail. Tact and diplomaacy are useful in maintaining a cooperate relationship with developers, and an ability to communicate with both technical (developers) and non-technical (customers, management) people is useful. Previous software development experience can be helpful as it provides a deeper understanding of the software development process, gives the appreciation for the developer's point of view, and reduce the learning curve in automated test programming. Judgment skills are needed to assess high-risk or critical areas of an application on which to focus testing efforts when time is limited. Additionally, they must be able to understand the entire software development process and how it can fit into the business approach and goals of the organization. Communication skills and the ability to understand various sides of issues are important. In organizations in the early stages of implementing QA and requirement gathering processes, patience and diplomacy are especially needed. An ability to find problems as well as to see 'what's missing' is important for inspections and reviews.

Required:

  • Knowledge of and experience performing the requirements gathering
  • Knowledge of and experience working in the Agile development and requirement gathering teams(s)
  • Knowledge of and experience using Microsoft Office Suite including Word, Excel, PowerPoint, Visio
  • Knowledge of and experience using Microsoft SQL Server
  • Knowledgeof and experience using Cross Browser Testing tools
  • Knowledge of and experience with the student information systems or higher education industry

Preferred:

  • Knowledge of and experience with the student information systems or higher education industry
  • Knowledge of and experience using HP Quality Center
  • Knowledge of and experience using Microsoft Sharepoint
  • Knowledge of and experience using Confluence

Classified Title:Business Solution Analyst ​​​​​
Role/Level/Range:ATP/04/PE
Starting Salary Range:Commensurate with Experience
Employee Group:Full Time
Schedule:Monday-Friday; 8:30 a.m. - 5:00 p.m.
Exempt Status: Exempt
Location:Mount Washington Campus
Department Name:IT@JH University Information Systems
Personnel Area:University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Mount Washington Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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