Digital Signage and Technology Specialist

Posting Details

Job # 036341 Department Code 40001-1212 Department Enrollment & Student Experience Job Title Digital Signage and Technology Specialist Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Digital Signage and Technology Specialist will be responsible for implementing, supporting and maintaining technology within the division of Enrollment and the Student Experience with particular emphasis on items that support digital communications. This includes managing and administering the division’s digital signage systems and applications as well as developing infrastructure that supports the communications and outreach goals of the division and student organizations. This individual will provide support for computers, content players, endpoint displays and other audio visual (AV) components and act as a technical resource for staff and students.

As a member of the Technical Services team, this individual will work closely with the ESE communications team, student organizations and departments to gather requirements, develop and maintain solutions that increase audience engagement; integrating data from a variety of systems to assure dynamic digital content. This person will collaborate with both ITS and the Division of Marketing and Communications to ensure compliance with university technology, brand standards, governance and approach. The Digital Signage and Technology Specialist will also be responsible for documenting and tracking projects, and providing technology support to staff and students.

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Qualifications

• A Bachelor’s degree and/or combination of education and experience required.

• Minimum two (2) years’ work experience in a computer support, digital signage technology or audio visual (AV) position.

• Background in higher-education and/or large corporate environments preferred.

• Certification in digital signage or related audio visual (AV) desirable.

Job Specific Qualifications

• Demonstrated technical and troubleshooting skills in the areas of computer hardware, audio/visual technology and software.

• Previous experience managing digital signage software (Fourwinds) or audio/visual technology in an academic or corporate environment preferred.

• Familiarity with graphics and illustration packages with UX/UI design experience preferred.

• Outstanding communication skills (written, verbal, and visual); ability to understand how content is most effectively displayed to achieve audience engagement.

• Commitment to exemplary customer service; strong customer service skills including rapid response time, appropriate and timely escalation and incident resolution, and appropriate follow-up skills.

• Strong organizational and time management skills, including the ability to multi-task, prioritize, and independently manage a changing workload and schedule.

• Ability to learn existing and emerging computer and A/V technologies quickly.

Responsibilities

• Act as the primary administrator of the division’s digital signage network. Use the university’s signage platform (FourWinds) to program and configure digital signs and interactive digital kiosks.

• Build, deploy and maintain specific hardware (computer, audio visual equipment) as part of a larger network of integrated systems required to meet the communications requirements of the division.

• Coordinate and manage technology projects. Work with the ESE communications team, student organizations and staff to gather and document requirements and develop leading-edge technological solutions to address need. Track and report on project status to leadership.

• Provide technical support and assistance to staff throughout the division and student organizations. Document procedures and train users on the use of technology and software.

• Collaborate with campus partners and ESE Communications to manage digital signage technology needs during large-scale events and programs. Serve as a back-up to the Digital Signage Content Coordinator for coordinating content with marketing and communications content strategy and developing content consistent with University brand approach.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEOC

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link http://www.sujobopps.com/postings/83225 Job Posting Date 01/17/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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