Director of Apartment and Off-Campus Living

Posting Details

Job # 036274 Department Code 40801-7435 Department ORL Job Title Director of Apartment and Off-Campus Living Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S6 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Director of Apartment & Off-Campus Living serves as a key leadership member in the Office of Student Living. Reporting to the Senior Director, Student Living, the Director provides vision, supervision, and management for the on-campus apartment area (approximately 2,000 students) as well as for the program that supports students whom live off-campus (approximately 12,000 students). The Director is responsible for directly supervising an Assistant Director and an Administrative Specialist and is responsible for indirectly supervising four to six full-time live-on staff, one graduate assistant, and up to 40 student staff.

This position also provides leadership for all of the day-to-day operational aspects of the Office of Student Living. This includes, but is not limited to: development of main desk policies and procedures, residential safety and security initiatives, health and safety checks, opening and closing processes, and resolution of facilities/maintenance concerns. The Director provides support to individual students (and indirectly through staff supervision), problem solving and referral services, educational outreach, and crisis support. Provides leadership to the Office of Student Living in the areas of technology and residential operations.



• Master’s degree in human resources administration, student personnel, higher education, or related field required.

• Minimum of 6 years post-master’s experience in Residence Life / Student Affairs required.

• Minimum of 8 years post-master’s experience in Residence Life / Student Affairs preferred.

Job Specific Qualifications

• Must be well versed in staff management, training, development, and budget administration.

• Demonstrated expertise and experience at the professional level in at least three of the following specialized areas in residence life in addition to the general knowledge of all other areas:
– Residential facility operations.
– Off-Campus and Commuter Student Services.
– Residential safety, security, and crisis processes.
– Main desk administration and oversight.
– Upper-division educational initiatives.
– University-focused apartment administration.
– Information technology.

• Demonstrated ability to engage in work that is highly collaborative; demonstrated skills in negotiation.

• Strong desire and demonstrated ability to connect with students.

• Demonstrated leadership style that is highly visible and accessible to department staff and students.

• Confirmed skills in problem solving, decision-making, and emergency response.

• Demonstrated ability to supervise student, professional and administrative staff, use performance appraisals, and teach job skills.

• General knowledge of residence hall operations and facility management is required.


• Provides supervision to the Assistant Director for South Campus, Off-Campus, and Commuter Living (approximately 2,000 students on South Campus apartments and 12,000 off-campus students). This also includes direct supervision of one administrative specialist and indirect supervision of four to six full-time live-in staff, one graduate assistant, and up to 40 student staff. Manages staff feedback and performance concerns, as well as professional development opportunities. Engages staff in the Performance Partnership process.

• Provides leadership for the day-to-day operational aspects of the residential experience (for apartments and traditional residence halls). This work is imperative as it supports one of the foundational goals of the Office of Student Living, which is to ensure that all residential students have a safe, secure, and functional, place to live. This includes:
– Ensuring that residential safety measures are in place and followed.
– Collaborating with the Director of Residence Life to ensure that consistent Main Desk processes and procedures are established.
– Serving as liaison to the US Postal Service, UPS, FedEx, etc.
– Coordinating departmental health and safety checks.
– Coordinating all opening and closing processes, as well as Thanksgiving and Spring Break processes.
– Addressing and problem solving student issues and concerns regarding safety and facility issues.
– Coordinating the annual Fire Safety Academy for Resident Advisors.
– Representing the Office of Student Living at facilities and renovation meetings.
– Leading technology efforts for the Office of Student Living.
– Serving as liaison with the Department of Public Safety, the Housing Office, Fix-It, Facilities Services and Campus Planning, Design and Construction.

• Provide day-to-day oversight for South Campus, Off-Campus and Commuter Student Support & Educational Functions
– Serve as a resource and referral conduit for students; train staff in these functions
– Provide appropriate and engaging educational and community-focus events and initiatives
– Oversee communications for the South Campus and Off-Campus Student Populations
– Establish connections and relationships with area landlords, the Office of Housing, Meal Plan, and ID Card Services, Student Legal Services, Facilities Services, Military and Veterans Affairs, the Graduate School, Government Relations and Community Relations, and more in order to appropriately engage, support and refer students
– Direct the work of staff to ensure major initiatives (South Campus Welcome Back, Taste of Westcott, Ten Tons of Love, etc.) are managed effectively and efficiently
– Direct assessment efforts for South Campus and Off-Campus populations.
– Effectively communicate student needs, issues, and concerns.
– Maintain visibility in the South Campus Apartment Community.

• Departmental leadership and general administrative responsibilities. This includes:
– Serving on the leadership team for the Office of Student Living.
– Acting on behalf of the Senior Director, Student Living as needed.
– Addressing parent issues and concerns.
– Participating and leading portions of departmental strategic planning.
– Conducting assessment and engaging in data-driven decision-making.
– Facilitating staff meetings.
– Participating in professional and paraprofessional staff recruitment, selection, and training activities.
– Budget oversight for designated areas.
– Coordinates the on-call schedule for all professional staff.
– Provides leadership in addressing for departmental technology needs.
– Coordinates crisis response training for Office of Student Living staff.
– Serves in the Office of Student Living on-call rotation.

• Engages in professional development activities, both on-campus as well as with regional / national professional organizations. This is to maintain professional skills, stay abreast of national trends and best practices, and maintain high visibility of Syracuse University for potential candidates. Participation in national organization committees/leadership opportunities, engaging in presentations and/or publications, and sharing knowledge gained is expected and encouraged.
– Participates in the formal and informal evaluation process.
– Serves on University, Divisional, and Departmental committees as requested.
– Participates in Syracuse University and Division Enrollment and the Student Experience staff development, orientation sessions, and on-boarding sessions.
Actively engages in cultural competency development. Determines, in partnership with supervisor, what learning goals and opportunities to take part in. Provides a summary of how learning is being incorporated into practice.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 01/22/2020 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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